What are the responsibilities and job description for the Customer Service Coordinator position at FTS Inc?
Job Title: Customer Service Coordinator
Working Hours:
Monday to Friday, 7:30 AM – 4:30 PM
(No overtime expected; overtime may be required with manager approval)
Job Description:
The Customer Service Coordinator serves as the first point of contact for internal customers, handling calls and inquiries in a fast-paced environment. This role acts as a liaison between internal customers at all levels and other departments. Key responsibilities include:
- Entering reservations into conference room scheduling software.
- Creating and managing work orders within the division's software system.
- Coordinating and assisting with department events and customer-related activities.
Education Required:
- 2-year degree required, preferably in a business-related field.
Manager Must-Haves:
- Punctuality
- Attention to detail
- Strong customer service skills, including active listening
- Clear and professional phone communication skills
- Ability to work both independently and as part of a team
- Proficient data entry and typing skills
- Strong time management abilities
- Experience with calendaring and scheduling
Desired Skills:
- Call center experience
- Quick learner
- High energy and adaptability
- Familiarity with room scheduling software
- Proficiency in Microsoft Office
Job Type: Contract
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- No nights
Education:
- Associate (Preferred)
Experience:
- Customer Service: 2 years (Preferred)
- Call Center: 2 years (Preferred)
Ability to Commute:
- Corning, NY (Required)
Work Location: In person
Salary : $17 - $18
