Facilities and Maintenance Program Manager

We are seeking a talented Program Manager to oversee facility and maintenance activities across the organization.

This role will focus on project implementation, manage supplier performance, identify and act on continuous improvement initiatives, collect and report on data, and track budgets, timelines, resources, and services.

Some exciting perks of this role include:

• Growth opportunities
• Bonus opportunities
• Work with leadership and key stakeholders
• Strategy and implementation focus
• Collaborative and inclusive culture
• Limited travel

Summary of Key Job Responsibilities:

Supplier Performance

• Manage overall operational supplier performance for all FMO categories
• Maintain Computerized Maintenance Management System (CMMS) database of suppliers and ssignments
• Collaborate with internal stakeholders to maximize value from supplier relationships
• Manage all vendor KPIs, SLAs, scorecards and any corrective action plans as needed

Continuous Improvement

• Identify initiatives to improve processes and procedures supporting both operational efficiencies and business objectives
• Review R&M costs to uncover opportunities for optimization, including preventative maintenance strategies and balancing internal vs. external costs. (
• Identify areas for improvement, advocate for change and implement ideas to achieve improvements
• Evaluate technician efficiency and propose productivity improvements
• Support continuous improvement goals and implementation of standard performance metrics

Project Management

• Assist in developing and executing project plans, including estimated costs, for implementing new facility maintenance programs
• Oversee delivery of any assigned projects, ensuring delivery within budget and deadlines
• Collaborate with Construction on how the FMO is used for remodels, creating a playbook that can be used to repeat the lessons learned
• Collaborate with Procurement team to manage implementation of any new services that need to be rolled out to locations

Data Integrity & Technology Administration

• Manage implementation of new CMMS ensuring accurate data in the system for all locations, assets, equipment and suppliers
• Collaborate with key stakeholders on utilizing data in decision making and process assessments from the new CMMS
• Oversee data integrity of the CMMS so that it becomes the trusted source for everything that happens to our assets
• Ensure maintenance of accurate records of all relevant documentation in CMMS including annual inspections, equipment data, and scheduled services.

Reporting

• Generate and deliver regular internal reports that allow tracking of Facilities Management (FM) activities by district, region and division
• Utilize tools such as Excel and Power BI for data analysis and reporting
• Ensure accuracy of deliverables

General

• Contribute to the development and execution of a comprehensive annual facility maintenance plan in collaboration with all internal stakeholders
• Collaborate with stakeholders to implement facility-related programs that will optimize operations and reduce equipment downtime

Education & Experience:

• Bachelor’s degree or equivalent professional experience.
• 6 years of progressive facilities maintenance experience.
• 2 years of facilities maintenance experience specific to the hospitality industry
• Demonstrates intellectual curiosity with a proactive approach to learning and problem solving.
• Skilled at fostering collaboration and building strong, cross-functional teams.
• Ability to train and develop team members for success
• Strategic problem solver with a results-oriented mindset
• Experience in procurement or supply chain management experience is highly desirable
• Strong knowledge of maintenance systems and industry standard CMMS apps
• Must have the ability to compromise and use different approaches to reach a goal.
• excellent organizational skills with a strong attention to detail
• Proficiency in MS Office- particularly excel
• Excellent verbal and written communication skills.
• Must work well under pressure and be able to adjust to changing priorities.
• Self-starter with a curiosity-driven attitude and a passion for continuous improvement.

Job Type: Full-time

Pay: $115,000.00 - $135,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Syracuse, NY 13203: Relocate before starting work (Required)

Work Location: In person

Salary : $115,000 - $135,000