What are the responsibilities and job description for the Part-time Customer Service / Order Fulfillment Specialist position at FUEL TECH INC?
Job Description
Job Description
Company Overview
Fuel Tech is a leading technology company engaged in the worldwide development, commercialization, and application of state-of-the-art proprietary technologies for air pollution control, process optimization, combustion efficiency, and advanced engineering services. These technologies enable customers to operate efficiently in a cost-effective and environmentally sustainable manner.
This position is located in our Corporate Headquarters in Warrenville, Illinois.
Position Overview
A part-time Customer Order Fulfillment Specialist will focus on correct resolutions for both customers and the business. Handle customer relationships and assist with their individual service needs while delivering best-in-class customer service. Accepts and commits product orders for shipment, pricing, and invoice issuance by interaction with sales representatives, customers, plant personnel, carriers and / or Marketing. Records order information into Fuel Tech’s database. This position will provide solutions to customers.
Responsibilities
- Determine the quickest and most effective ways to answer a client’s or customer’s questions.
- Ensure customers are satisfied with products and services.
- Data entry of purchase orders and coordinating with procurement to place orders.
- Understanding of appropriate escalation of queries and concerns.
- Troubleshooting common issues with products or service.
- Handle inbound and outbound calls from customers.
- This position requires discretion and independent judgement.
- Must attain a workable knowledge of product line and sales policies.
- Makes decisions relative to selection of shipping point to maintain an acceptable level of service and profitability.
- Responsible for issuing price adjustments, product returns, warranty replacements and delinquent order reporting.
- Process customer orders accurately and efficiently, ensuring all required information is complete and correct.
- Coordinate with various departments, such as sales, production, and shipping, to ensure timely order fulfillment.
- Resolve any order-related issues or discrepancies, such as product availability, pricing, or shipping delays.
- Maintain accurate records of customer orders, including order status, tracking information, and any special instructions.
- Communicate with customers to provide order updates, address inquiries, and resolve any concerns or complaints.
Education and Experience
Problem-solving abilities to resolve any order-related issues or customer concerns.
Travel and Physical Requirements
Must be able to lift up to 15 pounds at times. May require long periods of sitting.
EEO statement :
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ftek.com / en-US /
Please visit https : / / www.ftek.com / for additional information including our Comprehensive benefits package.
