Assistant Registrar - Registration Services

Assistant Registrar for Registration Services

DEPT: Registrar's Office

EXEMPT STATUS: Non-Exempt, Hourly

JOB CLASS: Full-Time

REPORTS TO: Registrar

Summary: 

The Assistant Registrar for Registration Services is responsible for ensuring timely and efficient registration processes, from initial scheduling to enrollment management and troubleshooting, with the goal of maximizing student enrollments and minimizing issues. Under the guidance of the Registrar, and in collaboration with the Associate Registrar, the Assistant Registrar for Student Records, and the Assistant Registrar for Systems & Operations, this position supports Fuller Theological Seminary in the promotion of a high-quality, student-centered environment.  

Responsibilities:

• Manage customer service functions of the Registrar’s Office for students, faculty, staff, prospective students, and the general public, regarding registration and scheduling

• Manage student registration processes, including assistance with manual student registration adjustments and overrides as needed

• Manage registration tables required for online registration setup

• Manage student registration priority timeslots 

• Verify accuracy of online registration processes, including class availability and prerequisites

• Manage waitlists to maximize student enrollment, including contacting students

• Manage cancelled classes, including communication with affected students and faculty

• Manage registration reservations for program cohorts

• Manage audit registrations, including fees

• Collaborate with Teaching & Learning, Academic Advising, regional campuses, and other specialized degree programs to build course schedules and manage course sections

• Collaborate with specialized degree programs to set up directed readings and contract course sections 

• Input into Banner SIS course schedule details, key dates, and quarterly refund schedules; update and maintain as changes occur

• Manage class schedule website

• Input TA requests for specialized degree programs 

• Assist with registration-related data reporting 

• Manage student, alumni, and faculty address information update requests

• Process student loan deferment and enrollment verification requests as needed

• Maintains timecards for student workers for the Registrar's Office.

• Trains student workers on FERPA and assigned tasks.

• Interface with various campus office staff regarding student record, technological, and policy issues

• Partner with other members of the Registrar team and across the Seminary as needed to deliver the highest level of service

• Assist with Commencement-related projects as needed

• Identify improvements to streamline academic processes and policies

• Perform other duties as assigned to support the Registrar’s Office 

Skills and Abilities:

• Strong organizational and problem-solving skills

• Willingness to be a team player in an interdependent staff environment

• Enthusiastic and creative use of technological systems to provide academic solutions

• Commitment to the integrity of the academic record

• Ability to communicate effectively with faculty, staff, administrators, and students

• Ability to interpret, communicate, and apply institutional policies and procedures

• Ability to explain policies with compassion, combining an attitude of service with the need to uphold important policies and procedures

• Excellent interpersonal and written skills for serving, students, faculty, and staff who are culturally, ethnically, and demographically diverse

• Excellent organizational and multi-tasking skills for accomplishing complex tasks quickly and accurately with frequent interruptions

• Ability to perform complex tasks with high attention to detail

• Knowledge of FERPA and higher education best practices

Education and Experience:

• Bachelor's degree (required); Master's degree (preferred)

• Minimum 2 years experience in student records/enrollment management (required)

• Functional fluency with Banner Student Information System (required)

• Functional fluency with Microsoft Office and/or Google Suite tools (Word/Docs, Excel/Sheets, Email, Drive) (required)

• Bilingual Korean and/or Spanish (preferred) 

• Knowledge of theological higher education (preferred)

• Knowledge of Ellucian Degree Works (preferred)

Additional Remarks:

• To apply: applicants are encouraged to submit both a resume and cover letter.

• This is a hybrid position and may require work to be done on the Pasadena, CA campus.

• Must be willing to abide by Fuller Community Standards

Fuller Theological Seminary is an Equal Employment Opportunity/Affirmative Action employer. To the extent required by law, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.  As a religious institution, Fuller Theological Seminary is permitted and reserves the right to prefer employees or prospective employees for certain positions on the basis of religion.

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