Fuller Arizona Mental Health Services Position Announcement

Intake Coordinator

(Expected to start March 2025)

Department: Fuller Arizona Mental Health Services 

Hours: 25-29 Hours per week 

FT/PT/TEMP: Part-time

Status: Regular Part-time, Non-exempt

Reports to: Clinic Director

Location: Arizona Campus

Role Description

The position will provide clerical, administrative, and operational support to Fuller Arizona Mental Health Services (FAMHS) during the clinic’s operating hours. This position is part-time, not to exceed 29 hours per week, and reports to the FAMHS Clinic Director (in person) and Director of Administration (remote). Duties and responsibilities may change as needed, and hours may be adjusted as agreed upon. 

Essential Functions

Front Office:

• Answer incoming calls, check messages and return calls, and respond to online information requests;
• Complete Requests for Services and conduct screening and scheduling of new clients;
• Greet and assist walk-in clients or other guests;
• Assist with daily billing processes;
• Keep office supplies stocked and organized and inform Directors when supplies need to be reordered;
• Monitor usage of clinic equipment and inform Directors of any issues;
• Collaborate with FAMHS Outreach Assistant on efforts to establish referral sources and generate clientele;
• Assist the Clinic Director with special projects and tasks as assigned.
• Assist the Director of Administration with monthly metrics reports and other projects as assigned.

Housekeeping:

• Maintain the general order and cleanliness of the front office, the clinic lobby, and the staff room.
• Assist with regular sanitizing and disinfecting of high traffic areas, including individual therapy rooms;
• Keep cleaning materials stocked and organized, and inform Directors when supplies need to be reordered;
• Inform Directors of any issues requiring extra custodial support or maintenance.

Requirements:

• Available to work primarily during daytime hours (8am-5pm) Monday through Friday, and some evening hours (5pm-9pm) Monday-Thursday.
• Self-starter; able to work with minimal direction; manages time effectively.
• Excellent customer service skills.
• Ability to be empathetic and assertive.
• Be organized and detail oriented.
• Superb communication skills.
• Good problem solving skills.
• Ability to ensure confidentiality of clinic materials and client information.

Preferences

• Bilingual fluency preferred (Spanish).
• 1-3 years of experience in a healthcare, office, or customer service setting.
• Understanding of HIPAA compliance.
• Proficiency working with various computer applications, including Google Suite and Microsoft Office suite.

Pay Rate

The pay range for this position is set at $20-22 per hour, based on experience.

Additional Remarks

• Must be willing to abide by Fuller Community Standards
• This is an in-person position and working out of the Fuller Arizona campus.
• This position is expected to start in March 2025.
  

Fuller Theological Seminary is an Equal Employment Opportunity/Affirmative Action employer. To the extent required by law, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.  As a religious institution, Fuller Theological Seminary is permitted and reserves the right to prefer employees or prospective employees for certain positions on the basis of religion.

5, E5, 43-0000