What are the responsibilities and job description for the Customer Care Associate position at Furniture Mart USA?
Grow with our team as a Customer Care Associate at our Furniture Mart USA Corporate Office in Sioux Falls, SD! Make a positive difference by playing a key role in achieving our customer satisfaction! This exciting opportunity allows you to utilize your excellent customer service skills while being a part of a fun, friendly, family-like team. NO sales or collections involved!
- Full-Time (40 hrs/wk): Monday–Friday, 9:00AM-6:00PM
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Alternating Saturdays
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- Competitive Wage: $18/hour
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Answer incoming calls from customers
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Order parts for our customers, stores, and warehouses
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Schedule sales orders, exchanges, credit memo's, and in-home repairs
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Follow-up with customers
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Process cancellations & reschedule deliveries
- Contact customers to schedule furniture deliveries
WHAT DO WE OFFER?
- $ Competitive Wages $
- Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH!
- Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories!
- Casual Dress Attire
REQUIREMENTS/QUALIFICATIONS:
- Upon job offer, must be able to pass a background check prior to starting employment
- Computer and telephone experience required
- Ability to listen and effectively resolve problems
- Ability to act calmly under stressful conditions
- Exhibit excellent verbal communication and listening skills
- Possess customer-satisfaction focus with excellent customer service and interpersonal skills
Furniture Mart USA is an Equal Opportunity Employer
Salary : $18
