What are the responsibilities and job description for the Customer Care Associate position at VirtualVocations?
A company is looking for a Recruiting & Customer Care Associate to manage customer interactions and assist with recruiting tasks.Key ResponsibilitiesHandle inbound and outbound communications with respondents, ensuring a professional and welcoming atmosphereUpdate and maintain respondent information in the database while striving for first-call resolutionsMeet monthly performance metrics for phone and digital interactions, including administrative project supportRequired QualificationsHigh School diploma or GED equivalent requiredComfortable using digital communication channels (Live Chat, SMS, Email, Social Media)Some exposure to SalesForce or other CRM systems is preferred but not requiredProactive and reliable with a collaborative mindsetValid Driver's License and Proof of Insurance required
