What are the responsibilities and job description for the IT Help Desk Technician position at Fusion Dental (Technology)?
IT Helpdesk Technician
Job Description
- Provides leadership by projecting a positive, can-do attitude at all times!
- Responsible for assuring clients receive efficient, professional and timely first and second tier support during normal working hours
- Provide assigned "on call" service during week/weekends
- Assists in remote & onsite technical support issues
- Works in a team with other staff members to proper troubleshooting techniques
- Report directly to Help Desk Manager
- Monitors work order flow to ensure Service Level Agreements are being met
- Utilizes escalation procedures to Manager to ensure any level three or four technical issues are addressed in a timely manner
- Maintains detailed and complete notes inside of CRM software to ensure smooth and efficient service
- Provides daily/weekly/monthly reports to manager regarding status of all work orders and work flow
- Maintain problem trends to address and resolve recurring issues
- Assists in the development of future products as requested by Manager
- Configures and installs Windows workstations
- Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users
- Trains end-users on the use and features of the various operating systems and applications
- Works with vendors to resolve software issues; researches and tests possible solutions and implements solutions at manager discretion
- Performs other duties and responsibilities as given by Manager
- Willing to learn and assist with structured wiring as needed. (No prior experience needed but would be valued)
- Willing to learn and assist with installing audio visual equipment as needed. (No prior experience needed but would be valued)
- Willing to learn and assist with installing mounts/tv's etc. (No prior experience needed but would be valued)
- Must be willing to work flexible hours when needed to ensure completion of an assigned project
- Must be willing to do some traveling out of town
- Ability to multi task efficiently
- Interface with clients to ensure a positive image of the company
- Good decision making skills required. Must be able to work well with others and provide a true TEAM attitude
Required:
- Strong customer service skills
- Previous Help Desk Experience Required
- Strong written and verbal communications skills
- Strong organizational skills
- Ability to speak with confidence, poise and voice control
- Carry out instructions given in written and oral form with common sense understanding
- Provide sincere and non-demeaning resolutions to users with minimal technology experience
- Must have a positive Can-Do attitude!
- Must have a valid driver's license
- Salary dependent upon qualifications and previous experience
- IT certifications a PLUS
Job Type: Full-time
Pay: $38,000.00 - $48,000.00 per year
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
Work Location: In person
Salary : $38,000 - $48,000
