What are the responsibilities and job description for the Front of House Manager position at Fusion Hospitality?
Front of House Manager
Responsible for day to day operation and management of the front of house, including servers, hosts, to-go ordering and bar area. Ensures all activities performed in the front of house are in accordance with brand standards, the entity’s business objectives, budgetary guidelines, government and established safety standards. We want our guests to relax and be themselves which means we need you to: be you by being natural, professional and personable in the way you are with people, get ready by taking notice and using your knowledge so that you are prepared for anything, show you care by being thoughtful in the way you welcome and connect with guests, and take action by showing initiative, taking ownership and going the extra mile.
Job Description
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Develops, oversees and provides input into the execution of the strategic plan for front of house concepts consistent with the strategic vision of Fusion Hospitality.
- Ensure guests are receiving prompt, efficient and courteous service. Monitors and analyzes levels of guest satisfaction, with the goal to exceed guest satisfaction and to maximize return guests.
- Establish and maintain service standards, lead the team, motivate associates, coach, counsel, discipline, set goals and follow up, monitor attendance and enforce policies, participate in selection of staff, conduct performance evaluations, identify problems and develop solutions.
- Develop, oversee and conduct trainings including job knowledge, product knowledge and service standard trainings.
- Creates an operating environment that assures consistent guest satisfaction.
- Manages a team of front of house staff including scheduling, training, and general supervision.
- Oversees that all opening and closing duties in the front of house are completed correctly and that cleanliness and order are maintained.
- Responsible for daily deposits and correct operation of POS systems.
- Balancing of all daily and nightly cash drawers and POS.
- Maintains inventory and par levels for front of house supplies.
- Works very closely with back of house to ensure a seamless guest experience.
- Monitors the performance of the restaurant through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
- Attend and assist with department meetings, daily briefings, and provide feedback to management.
- Monitor and control productivity, cost containment, prepare accurate monthly forecast of covers, revenues and expenses. Prepare budgets for operating equipment and maintenance.
- Monitor grooming and appearance standards of front of house associates.
- Directs and manage compliance with company policies, collective bargaining agreements and legal requirements (i.e. Alcoholic Beverage Commission, ServSafe, etc.).
- Have a thorough knowledge of the market in terms of competing restaurants, their pricing structures and strategies and participate strategizing accordingly.
- Compile new menus, dishes and beverage lists.
- Able to perform job functions with attention to detail, speed and accuracy.
- Able to think clearly, remain calm and solve problems under pressure using good judgement.
- Able to manage by example, teach and be responsible for the actions of others.
- Must be able to lift a minimum of 50 pounds and endure various physical movements throughout the day.
- Attend monthly department meetings and training sessions as necessary.
- Anything that contributes to a positive culture and the success of the hotel.
- Other duties as assigned.
- College degree or equivalent work experience.
- Two years previous experience in a similar position.
- Servsafe training preferred.
- Organized and capable of multi-tasking with great attention to detail.
- Excellent customer service skills and tact.
- Basic computer skills required.
- POS experience (Micros, Squirrel, etc.).
