What are the responsibilities and job description for the Front of House Manager position at Genna Benna's?
Job Description
Job Description
Job Overview
A Georgia Blue Front of the House manager ensures the restaurant operates efficiently and profitably while maintaining their reputation and character. They must coordinate a variety of activities, whatever the size or type of the outlet. Managers are responsible for the business performance of Georgia Blue, as well as maintaining high standards of food, service, health and safety. They are expected to work as a management team with the Kitchen Manager, General Manager and District Manager to assure the best possible overall guest experience with particular emphasis on building a highly professional, efficient and motivated front of the house staff. The bartenders, servers, hostesses and server assistants report to this position.
Front of House Managers report to the General Manager
Staffing and Training
interview and hire prospective new employees in accordance with Georgia Blue's hiring policy and procedures
Take charge of training new FOH employees and maintain / update / expand the training manual
Review employee performance at least 3 months after hire and annually thereafter
Recommend disciplinary action, including write-ups, and recommend termination where necessary
Prepare FOH (bartender, server, hostess and server assistant) weekly schedules in compliance with the budgeted hourly limits given by the General Manager and / or District Manager,
Recommend policy changes and effectively communicate all FOH policy and operating matters to staff. Assure compliance with labor laws and company policy.
Shift Responsibilities
The FOH manager is expected to be present and active on the floor during business hours.
Maintain high guest relations and deal with any guest complaints as they arise
Visit every guests table at some point during the dining experience
Ensure that all employees adhere to Georgia Blue's uniform standard
Confirm that the restaurant is "ready for revenue" before each shift
Verify that all opening and closing duties are performed before and after each shift
Assign server sections, hold pre-shift meetings and assure that specials for the weekend are understood and wild cards are printed
Be prepared to back up all positions (server, bartender, hostess and server assistant) during every shift
Maintain open communication with all BOH and FOH staff
Analyze labor needs as shift progresses and make adjustments accordingly
Housekeeping
Maintain high standards of quality control, hygiene, health and safety
Check stock levels of important items before each shift. Let the General Manager know when supplies need to be ordered
Prepare cash drawers and providing petty cash and change as required
Help in any area of the restaurant when circumstances dictate
Job Qualifications
Education :
High school diploma or equivalent is required
Course work in Restaurant Management or a Bachelor's Degree is preferred
Must be at least 21 years of age
Experience :
2 plus years prior restaurant experience is required
Must have a Valid Driver's License
Knowledge of Labor Laws, Health Codes, Safe Food Handling and Sanitation, Safety and Security systems and procedures
Must be able to communicate clearly and understand the English language
Outgoing personality, positive attitude and strong oral communication skills.
Positive interpersonal skills required.
Strong knowledge of restaurant operations, service procedures and function.
Proficient in computer operations including point of sale, word, excel & outlook
Good people management skills, communication and listening skills. Must be flexible and adaptable to any and all change made by Owners and / or District Managers
Able to take direction from Owners and District Managers
Demonstrate time management and organizational skills
Must be internally motivated and detail oriented and have a passion for teaching others
Punctuality and regular and reliable attendance
Honesty and Integrity
Physical Requirements
Close and distance vision
Must be able to speak and hear
Identify and distinguish colors
Frequent walking with some standing at times
Will walk for long periods of time, possibly extended distances
Standing for extended periods of time (sometimes up to 8 hours)
Frequently lifts / carries up to 25 lbs
Occasionally lifts / carries up to 50 lbs
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
Able to reach hands and arms in any direction and kneel and stoop repeatedly
Working Conditions
A minimum of 50 hours must be worked each week
May be indoor or outdoor setting depending on outlet
Varied weather conditions are expected
Will work near moving or mechanical parts
May work near toxic / caustic chemicals and with fumes or airborne particles.
Varying schedule to include evenings, holidays and extended hours as business dictates
Appearance / Uniform Standard
Professional business attire is always expected
Male FOH managers must wear a clean professional dress shirt which must be tucked in
Clean black or dark colored pants with a belt (no jeans)
Clean non slip black or brown shoes (all shoes must be closed toed and closed heeled)
All female managers are expected to wear a professional shirt with sleeves
Jewelry must be kept to a minimum
Fingernails must be clean, less than ¼ with no nail polish
Male managers are not allowed to wear earrings
Men must keep facial hair well groomed and trimmed
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