What are the responsibilities and job description for the Senior Field Technician position at Futran Tech Solutions Pvt. Ltd.?
Role : Senior Field Technicians
Location : 7600 Evergreen Way Everett WA 98203
Function Description
Positions in this function provide technical support to the enterprise.
This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases / deployments; and problem management analysis and resolution.
It also includes data center construction, operations, and maintenance employees.
Technology Support Core Tasks
- Respond to and resolve reported computer software, hardware, operating system & telephony issues
- Fulfill service requests
- Perform installations, upgrades, releases & deployments
- Monitor data center systems & jobs
- Proactively monitor end-user platform performance
- Construct data center facilities
- Monitor & protect data center facilities
