Inside Sale Representative - Call Center

A potential six figure opportunity with plenty of room for growth. We're currently hiring exceptional Inside Sales representatives to work in our Bergenfield, NJ HQ. As an Entry-Level Inside Sales Representative, you will be responsible for creating the initial connection with our clients over the phone to coordinate appointments for our in-home sales consultants in the field. As you progress in your career with Future Remodeling, there will be opportunities in management, transferring to other departments, and/or promotional advancement.

Future Remodeling prides itself in offering you all the necessary tools to succeed in your current and future roles. You will go through an intensive training course covering all aspects of the job, while also attending continuous retraining and daily call reviews provided by your Manager.

• Handle inbound customer calls professionally, addressing inquiries, resolving issues, and providing information about our services
  

• Consistent phone calls to potential clients through outbound calls
  

• Deliver a sales pitch over the phone to create appointments for our in-home Project consultants
  

• Identify prospective clients through the database, referrals, and other lists
  

• Participation in ongoing training and coaching with manager and team
  

• Meet daily, weekly, and monthly goal targets
  

• Maintain accurate records of all customer interactions in our CRM system
  

• Participate in regular training sessions to enhance product knowledge and customer service skills
  

• Escalate complex issues to the Call Center Manager when necessary
  

• Maintain a positive and professional demeanor, even in challenging customer interactions
  

• Valid Driver's license and reliable transportation

• 1-3 Years’ experience in customer service, call centers, or similar role.
  

• Proven experience in a sales-oriented environment (preferred but not required)
  

• Able to work in a fast-paced environment and handle rejection professionally
  

• Have a professional manner and be experts at establishing rapport with clients quickly
  

• Be able to validate prospective customer’s contact and home information in CRM system while maintaining confidentiality
  

• Excellent verbal and written communication skills.
  

• Highly developed social skills, enjoys interpersonal communication, and speaks clearly and with poise.
  

• Strong customer service orientation with the ability to build rapport quickly.
  

• Proficient computer skills and ability to learn new software systems
  

• Team player with a positive attitude and willingness to learn
  

• Relentless at perfecting your craft, always willing to learn and develop new skills.
  

• Capacity to persevere through rejection and derive valuable lessons from it.
  

• Desire to grow and become a better leader and person.
  

• Self-motivated, results-driven, and goal-oriented.
  

It’s a plus if you have:

• Previous experience in a call center, customer service, or sales role (preferred but not required)
  

• Familiarity with CRM software
  

• Experience in the home remodeling industry (a plus but not required)
  

• Bilingual skills (English/Spanish) are a plus
  

Our Commitment to You:

• Competitive hourly wage plus uncapped commission.
  

• Average earning potential: $50,000-70,0000
  

• Top performers earning potential: $80,000-150,000
  

• Incentivized giveaway contests among the team!
  

• Overtime eligibility
  

• Comprehensive medical, dental, and vision benefits.
  

• Generous Life insurance plan.
  

• Extensive paid time off.
  

• Ample growth opportunities within the company for individuals who consistently meet or exceed targets.
  

• Frequent company-sponsored outings and events to celebrate our wins!
  

• Internal Rewards Program where employees can win points to use for concerts, services, products, and gifts.
  

40 Hour work schedule with hours varying Monday to Saturday, 8:00 AM to 6:00 PM EST at our HQ in Bergenfield, NJ