What are the responsibilities and job description for the Client Services Coordinator position at Futurex?
Futurex is seeking to fill a full-time position for a Client Services Coordinator to work at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas. The position will be primarily responsible for ensuring Futurex’s global customers and partners receive top-tier service by receiving, triaging, assigning, and monitoring inbound technical support requests. The position will also involve performing day-to-day office management and clerical/administrative duties as well as communicating with prospective Futurex employees throughout the application and recruitment process.
The qualified candidate must be willing to work under general supervision with moderate latitude for the use of initiative and independent judgment. Effective verbal and written communication skills are required for this position, and the qualified candidate will possess superior attention to detail.
Futurex places a high priority on providing the best possible experience for our current and prospective team members as well as our diverse, global customer base. The Client Services Coordinator should inspire coworkers to attain goals, achieve excellence, and communicate effectively, utilizing each team member to their highest potential.
PRIMARY RESPONSIBILITIES
- Day-to-day office management, e-mail, and phone answering
- Human resources tasks including applicant interview scheduling and online career posting maintenance
- Appointment and travel scheduling for on-site visitors
- Conference room and meeting facility preparation
- Maintain and support customer relationship management (CRM) systems and support portals, both internal and customer-facing
- Comply with and help enforce standard policies and procedures
- Act as a liaison between Futurex management and external service providers and vendors
- Other duties as required
- Minimum of 3-5 years office management or administrative assistant experience
- Polished, professional demeanor
- Superior attention to detail and organizational skills
- Proficiency in Microsoft applications
- Ability to identify significant information, business issues, or decisions requiring escalation and present them for cross-departmental and executive review
- Ability to communicate difficult or sensitive information tactfully
- Ability to handle multiple projects simultaneously
- Maintain confidentiality with regard to information being processed, stored, or accessed
- Health, dental, vision, life, and short/long-term disability insurance
- Paid vacation, holidays, and sick leave
- Competitive compensation and opportunities for advancement
- Retirement plan with employer contribution match
- Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
- Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals
