Inside Sales Rep

Position Summary:  The Inside Sales Representative will assist walk-in and phone customers with their orders and returns while building relationships and providing excellent customer service.

Essential Job Duties and Responsibilities:

Candidate must possess excellent sales and customer service skills.  Excellent communication skills.  Ability to work as part of a team and learn the products, terminology, and general use of HVAC equipment.  Data entry skills required.  Basic knowledge of product lines and sufficient knowledge of the computer system to process basic customer transactions.  Minimum of 2 years sales or customer service experience or prior industry/field experience or education.  Internal candidates should be able to reach this level with 6 months to 1 year of GWB experience.  Completion of the HARDI Counter Specialist Certification Level 1 & 2 or equivalent.

Physical Demands:

• Will be required to stand for moderate periods of time.
• Prolonged period of sitting at a desk and working on a computer
• Ability to build and maintain relationships with clients
• Consistently follows procedures and adheres to standards
• Must be able to understand and interpret a variety of instructions furnished in written and oral form and follow directions.
• Must be able to communicate effectively orally and in writing
• Ability to understand product codes and terminology
• Calculate and count
• Analyze facts and determine next course of action

Working Conditions:

Must work as part of a team in an open office area with noise and distractions.  May go into the warehouse which may be hot or cold depending on the outdoor temperature. 

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account/Health Savings Account

Employee Assistance Program

Disability Insurance 

Life Insurance

Employee Stock Ownership Plan (ESOP)

401K/401K Match

Profit Sharing

Paid Holidays 

Paid Time Off (PTO)

Tuition Reimbursement