What are the responsibilities and job description for the ITSM Engineer position at GAC Solutions?
Experience : Minimum of 3 years of experience in IT support, with a focus on ITIL processes (Incident, Major Incident, Problem, and Change Management).
Certification : ITIL v4 (or higher) certification is preferred.
Technical Skills : Proficiency in IT service management tools and technologies. Strong understanding of IT infrastructure and application support.
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What is the career path for a ITSM Engineer?
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