What are the responsibilities and job description for the Customer Support Specialist position at Gal Manufacturing, a Vantage Elevation Company?
Job Details
Description
Customer Support Specialist
Regular Position, Full Time
Bronx, NY
If you are a forward-thinker interested in fostering a dynamic and supportive environment, then keep reading! We are searching for a Customer Service Specialist to join our GAL team at Vantage Elevation.
About Us
Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. The Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.
The Customer Service Specialist interacts with customers on behalf of the organization. They provide information about products and services, take orders, respond to customer complaints, and process returns.
Requirements
We are searching for a candidate with:
- Associates Degree in a related discipline or 2 years minimum customer facing experience
- Intermediate to advanced proficiency in Microsoft Excel
- Strong phone presence and enthusiastic approach to selling
- Experience working with CRM
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Self-directed with ability to multi-task, prioritize, and manage time effectively
Duties and Responsibilities
A typical day may include:
- Understand and respond pro-actively to the specific needs of customer
- Provide customers with product knowledge and usage information
- Provided superior service by understanding and responsively satisfying customer requirements
- Understand GAL’s best practices on a whole to help Customers identify the correct person to speak to
- Customer liaison between internal GAL departments
- Coordinate Customer issues with Quality Control
- Knowledge of Shop floor procedures
- Liaison between Schedulers, Engineering and Manufacturing
- Creating RMAs
- Printing Picklist
Benefits of Working With Us
- Salary for New York City Based Applicants: $22.00 - $26.00 (actual compensation will be determined based on experience, location, and in keeping with local legislation).
- Medical/Dental/Vision/Life Insurance
- HSA
- 401(K)/ Company Match/ Non-Elective
- Commuter Benefits (NYC)
- Generous Paid Time Off (PTO)
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Plum Benefits
- … and more!
Position Details
- Full time
- Day shifts, generally 8:00 AM – 4:30 PM
- Bronx, NY
- Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Like What You Read?
If you’re excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your curiosity, desire to learn and pro-activity then we invite you to apply.
Qualifications
Salary : $22 - $26
