What are the responsibilities and job description for the Customer Service Representative position at Galaxy Medical Products?
Galaxy Medical Products is a growing medical equipment provider with two locations in Ohio. We are currently searching for skilled, self-motivated and dedicated professionals to fill a full time position that will include some Saturdays and Sundays . This position has the potential to become a remote position after training is completed. We offer hands on training, benefits and an outstanding work environment.
Our mission is to provide progressive and clinically sound medical equipment to our customers and patients; touching them with individual concern, superior service and unwavering integrity.
Position Summary :
The Customer Service Representatives primary responsibility is to respond to inbound calls or emails in a call center. Make outbound calls as necessary to resolve customer issues. This position requires maintaining relations with a variety of customers /clients.
Major Duties & Responsibilities
- Maintain a working knowledge of Galaxy Medical products and services offered to clients/companies
- Receives incoming calls and/or emails from customers needing delivery or service
- Process order, schedule delivery and / or pick up via phone or web portal orders
- May conduct follow ups with facilities and staff
- Maintain client confidentiality in accordance with all state and federal regulatory standards, and for the dignity and respect of the patient
- Follow HIPPA guidelines.
- Work with all Supervisors and / or Managers to understand Team Key Performance Indicators such as Service Level, Cycle Time or Customer Satisfaction
- Ability to work extended hours and weekends based on business needs when necessary
Required Skills & Experience :
- Must be dependable to adhere to schedule, be on time to work and follow through with customers
- Excellent written and verbal communication skills and proficient with use of computer and software applications including MSWord, MS Excel
- Ability to present information over the phone clear and concise.
- Ability to deal pleasantly, patiently, and effectively with customers and co-workers
- Strong communication skills with the capacity to make independent decisions
- Experience using a computer, and have excellent organizational skills
- Very detail oriented
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: Hybrid remote in Medina, OH 44256
Salary : $15
