What are the responsibilities and job description for the Client Onboarding Specialist position at Galliant Care?
Join Us in Transforming Lives at Galliant!
Overview:
Galliant is seeking a highly driven Client Onboarding Specialist to help answer phone calls from prospective families and walk them through the onboarding process to receive ABA medical care for their children. Bilingual (intermediary Spanish) preferred but not required.
What To Expect:
The Client Onboarding Specialist is the first point of contact for clients/families needing ABA Therapy and Autism Services for their child. You will be responsible for receiving and responding to incoming calls from parents, insurance carriers, providers, referral sources and potential patients. You must be extremely comfortable being on the phone.
The role will be full-time hours from 8AM-5PM. Some hours can be done from home, though Dallas candidates who can work out of one of our clinics in Cedar Hill, Waxahachie, Burleson, or Seagoville are strongly preferred. The ideal candidate would work from one of our offices at least 2-3 days a week.
Who You Are:
- Extremely comfortable being on the phone
- Strong interpersonal and communication skills! You will be the first point of contact for families
- You enjoy working in a fast-paced environment
- You are accurate with strong attention to detail
- You are passionate about helping children with autism
- You are able to multi-task and prioritize
- You have the ability to communicate professionally
- Experience in a customer service role; preferably in the medical field
- Experience as an executive assistant or an in administrative function
- Excellent computer skills
- Value accountability, consistency and engagement through excellent attendance
Preferred Qualifications:
- 1-2 year of experience working at a medical practice assisting with customer service
- 1-2 years of administrative or executive assistant responsibilities
- Experience working with insurance carriers
- Bilingual (Spanish)
Why Join Galliant?
- Purpose-Driven Work: Embark on a fulfilling journey where your daily efforts directly contribute to transforming lives.
- Inclusive and Supportive Environment: At Galliant, we foster an inclusive and supportive workplace culture. We value diversity and celebrate the unique strengths each team member brings to the table. Here, you'll find a collaborative atmosphere where your ideas are heard, and your contributions are recognized.
- Growth Opportunities: We believe in investing in our team's growth and development both in career growth opportunities and in pay increase opportunities.
- Positive Team Dynamics: Join a team that works together seamlessly towards a common goal. Your role as a Behavior Technician is pivotal in the work we do, and you'll collaborate closely with other therapists and leadership. Together, we create a positive and energizing work environment. We are also BCBA-D Owned, Michelle Kuhn has spent her entire career in autism, and is an owner-operator of the company.
- Total Compensation: Competitive compensation based on your experience and qualifications with performance evaluations every 6 months
- Good Perks and Benefits: PTO, paid holidays, health/medical/dental, 401K, Life Insurance, Short Term Disability and more
At Galliant, we believe you are best at your job when you love where you work. With that, we pride ourselves on truly creating a community of support and continued learning for our staff. Our core mission is to create excellent clinical outcomes for our clients and improve the lives of them and their families. We believe strongly in working with our clients within their system of support including a focus on parent training and collaboration of care with other providers.
Ready to be part of a team that's changing lives? If you're excited about our mission and have the skills to excel in this role please apply via really!
Galliant is proud to be an equal opportunity employer, encouraging candidates from all backgrounds to apply. We can't wait to welcome you to our team!
Job Type: Full-time
Pay: $38,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $38,000 - $45,000
