What are the responsibilities and job description for the Ecommerce Manager position at Gardner Inc.?
About Us:
Gardner has been serving clients across the country for over 75 years as one of the largest family-owned and operated Outdoor Power Equipment and Commercial Parts Distributors in the nation. Gardner facilities are strategically located in Ohio, Florida, Massachusetts, Mississippi, North Carolina and Oregon. Totaling over 900,000 square feet, the warehouses contain over 165,000 active SKUs and are capable of processing over 6,000 orders per shift. Our lines include Kohler Engines, Cub Cadet, Stanley Black & Decker (formerly MTD), Hydro-Gear, Husqvarna, Troy-Bilt, Oregon Forestry and Outdoor Equipment Parts, Tuff Torq, Generac, SpeeCo and many more. Our goal is to provide the best possible value-added customer experience every day.
We are growing and adding to our team! We would love to have you come grow with us!
E-commerce Manager
Reports To: EVP, IT and Operations
FLSA Status: Exempt
Summary: The E-commerce Manager will oversee our online sales and presence. The ideal candidate will have a proven track record in managing E-commerce platforms and optimizing the customer experience.
Job Role/Responsibilities:
- Manage the day-to-day activities needed to support the eCommerce activities, with a specific focus on performance and usability.
- Support the implementation of new functionality including scope, definition and execution, process and procedure development, documentation, change management plans, testing and communication.
- Provides internal support to isolate, triage, and diagnose issues that arise from ecommerce-related activities, and follows through to resolution.
- Update and maintain business process flows including step by step user guides and training documentation supporting all order processing. Provides training as required.
- Maintain a strong understanding of customer journey, issues, competitive landscape to properly prioritize and manage the feature/development pipeline.
- Collaborate cross functionally in customer reviews and feedback to develop strategies to provide recommendations to improve the online experience and ease of doing business.
- Leverage analytics, web tools and voice of customer research to support ongoing changes to improve the customer experience.
- Develop and maintain key performance indicators (KPIs) to measure performance and report results to stakeholders.
- Manage product content, attributes, listings, descriptions, and images to enhance the online shopping experience. Collaborates with customers/vendors and internal groups in this effort.
- Coordinates with sales, marketing, and customer service to support promotional activities.
- Ensures system security by configuring and implementing secure processes, technologies, and coding techniques.
- Analyze market trends, competitor activities, evaluates and makes recommendations on the implementation of new technologies to support business needs.
- Develop content and feature release calendar in support of the feature and development roadmap.
- Other duties as assigned.
Qualifications:
- Bachelor's degree in Computer Science, Marketing, Business, or a related field.
- At least 5 years of proven experience in e-commerce management.
- Proficient in e-commerce platforms, e.g., Shopify, Magento, etc. Microsoft Commerce is preferred.
- Prior development and database experience is preferred.
- Experience with transactional volume >100k orders and >$50M revenue annually.
- Understanding of multi-site ecommerce in B2B and B2C environments.
- Strong understanding of digital marketing tools and analytics.
- Excellent written and verbal communication skills.
- Ability to collaborate with cross-functional teams.