What are the responsibilities and job description for the Technical Service Representative position at GARNER INDUSTRIES, LLC?
Job Details
Description
Garner Industries
DBA - BinMaster
Offices: 2021 Transformation Dr., Suite 2230
Production: 3435 Schworer Dr.
Lincoln, Nebraska
BinMaster Level Sensors Division
Technical Service Representative
Do you love to work with customers in a fast-paced environment? Do you consider yourself to be a techie? Do you like computers and working with software? Can you deal with customers on the phone and through chat? If you can answer yes to these questions, we may have the opportunity you are looking for!
If you are currently in one of the following roles you might be a great fit:
- HVAC startup and installation
- Cable/Satellite TV installation
- PLC programing or commissioning
- Instrumentation, sales, service, or manufacturing
- Customer Service
ABOUT US:
- We love a challenge and work hard to meet the needs of our diverse customer base with our commitment to the production of high-quality US-based parts.
- Safety is one of our top priorities. Garner Industries is a credentialed SHARP participant and was recently presented with the Star Safety Award by the Nebraska Safety Council.
- We were named Nebraska’s 2017 mid-sized manufacturer of the year by the Nebraska Chamber of Commerce & Industry.
- In 2019, we were named manufacturer of the year by the Lincoln Chamber of Commerce.
- We encourage you to live a healthy, vibrant life and were awarded the Governor's Excellence in Wellness Award in 2019.
- Giving back to the community is something we love to do. Whether it's the United Way or our local Food Bank, part of our mission is helping those in need.
WHAT WE WILL ASK YOU TO DO:
- Manage customer requests, questions, issues, and complaints on a variety of support channels (i.e., telephone, chat, email, video calls).
- Provide customer technical support in product application, installation and use, including software application and setup.
- Setup, configure, and troubleshoot accounts on our BinCloud software.
- Be responsible for the execution of return and repair services of electronic and electromechanical equipment. Interface with sales, Customer Service and customers directly to provide resolution of equipment technical or repair issues.
- Suggest, improve, and implement new processes and procedures to more efficiently execute activities above.
WHAT YOU SHOULD BRING TO THE TABLE:
- Associates degree or equivalent work experience 5 years in a technical field preferred.
- Excellent communication skills.
- Strong relationship talent with a focus on pleasing the customer.
- Strong experience with computers, software applications, network architectures and MS product software.
- Bilingual English-Spanish a plus.
- Experience in the use of general test equipment.
DEMANDS OF THIS POSITION:
- Must be able to lift and carry up to 50 lbs., often while climbing a ladder.
- Must be comfortable in industrial settings, including heights in and around large vessels and silos.
- Must be willing and able to travel (including overnight stays). Travel is estimated at 5%.
- Valid passport or the ability to obtain a passport.
- Must possess and maintain a safe driving record and a valid State of Nebraska driver’s license.
WHAT WE BRING TO THE TABLE
- Competitive wage based on education and experience.
- Great emphasis on working safely.
- Strong focus on celebrating success.
- Employee focused environment.
- Full health care benefits including dental and vision.
- 401k with company profit sharing.
Garner Industries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Garner Industries utilizes EVerify.
F-720001
Qualifications
