What are the responsibilities and job description for the Transportation Industry Call Center Representative position at Garnet River?
Garnet River LLC is looking for talented individuals to join our team as Transportation Industry Call Center Representatives. As a key member of our customer service team, you will provide exceptional support to customers with issues involving their public transportation payment accounts.
This role requires excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. You will be responsible for answering all incoming phone calls, processing fax and email inquiries, and performing assigned tasks as quickly and accurately as possible.
Key Responsibilities
- Provide professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators.
- Work closely with our team to resolve customer issues efficiently and effectively.
- Stay up-to-date on company policies and procedures to ensure compliance and excellence in customer service.
