What are the responsibilities and job description for the Service Manager position at GARS Inc?
About Us : G. A. R. S., Inc. is an excellence-oriented company that proudly serves Georgia,the Carolinas, and Florida with over 30 years of combined experience. Our family owned and operated business provides exceptional quality in commercial/industrial HVAC, refrigeration,kitchen equipment repairs, installation, and maintenance. Benefits:
- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- Retirement plan with company match
- Paid time off and holidays
- Company vehicle and tools provided
- Ongoing training and professional development opportunities
- Oversee the daily operations of the service department, ensuing timely and effective service
- Schedule and dispatch service technicians for repairs and maintenance calls
- Monitor and improve service response times and job completion rates
- Maintain service records, invoices, and work orders using the company’s system
- Ensure compliance with industry standards, safety regulations, and company policies
- Manage and support a team of service technicians, providing training and mentorship
- Conduct performance evaluations and implement improvement plans as needed
- Foster a positive and productive work environment
- Recruit, onboard, and train new technicians as required
- Act as the primary point of contact with customers regarding service issues and escalations
- Ensure high levels of customer satisfaction through proactive communication and problem-solving
- Address and resolve customer complaints promptly and professionally
- Develop and maintain strong relationships with clients to encourage repeat business
- Monitor service department expenses and manage budgets effectively
- Identify opportunities to increase service revenue through upselling maintenance contracts or additional services
- Work closely with the sales team to support customer needs and promote service agreements.
- Analyze service data and implement strategies for continuous improvement.
- Education: High school diploma or GED required. Technical or vocational training in appliance repair, HVAC, or a related field is preferred
- Experience: Minimum 5 years in service management, preferably in commercial kitchen equipment repair, HVAC, or related industries
- Technical Knowledge: Strong understanding of commercial kitchen equipment maintenance and repair
- Leadership Skills: Proven ability to manage and motivate a team of technicians
- Customer Service: Excellent communication and problem-solving skills
- Organizational Skills: Ability to handle multiple tasks, prioritize, and meet deadlines
- Technology: Proficiency in service management software, scheduling tools, and Microsoft Office Suite
- Certifications (Preferred): CFESA certification or equivalent industry credentials
- Driving License: Valid driver’s license with a clean driving record as outlined with our company policy
- Background Screening:Must be able to pass a satisfactory background screening
- Comfortable working in various environments, including confined spaces and heights
- Ability to lift and carry up to 50 to 75 pounds; frequently lift and or move up to 100 pounds with assistance and heavy lift equipment
- Ability to stand, walk, and bend for extended periods and climb up and down ladders
- Extensive daily travel to work site locations
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