What are the responsibilities and job description for the Installations Coordinator position at Gatekeeper Systems, Inc.?
INSTALLATIONS COORDINATOR
GATEKEEPER SYSTEMS, INC.
Foothill Ranch, CA
Gatekeeper Systems stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. We maintain a strong presence across the globe, with offices in the UK, Australia, China, Hong Kong, Germany, France, and Canada, fostering a diverse team of 450 talented employees. Over the past 25 years, Gatekeeper Systems has been at the forefront of the industry, demonstrating our commitment to excellence through cutting-edge technologies and unparalleled customer service.
Join us on our journey as we continue to revolutionize the retail sector, providing innovative solutions and services that redefine industry standards.
WHAT WE OFFER…
Join the team at Gatekeeper Systems and watch your career grow! We offer competitive compensation and benefits packages that include:
- Attractive Total Compensation Package
- Flexible hybrid work schedule
- Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options.
- 401(k) Plan with Employer Match
- Generous Paid Time Off (PTO) policy
- Observance of 11 paid company holidays
ESSENTIAL JOB FUNCTIONS; but limited to:
- Process and schedule new system installations and upgrades using the company’s order processing system.
- Ship product to meet installation schedule.
- Interface with Technical Services Engineers, Texas Team (configurations), ASP Vendor, General. contractors, Electricians and Tile vendors to complete installation.
- Update team on installation status as required by account.
- Review technician installation paperwork to confirm installation is completed and correct.
- Process adjust ship inventory adjustments and ensure excess inventory is returned for credit.
- Review and approve vendor invoices.
- Communicate and interact with Account Managers and BDOs
- Update Install card and System Monitor date in company’s ERP system for each installation
- Follow up on system installs to make sure they are on schedule, receive real time updates.
- Process return labels and RMA’s for unused product
- Post new installation orders in Company’s order processing system upon completion of the job
- Attach required documents and process installation orders for invoicing
- Create and monitor reports as required
QUALIFICATION REQUIREMENTS
The requirements listed below are representative of the knowledge, skill and/or ability required.
- Organized, detailed oriented and is good at following through.
- Familiar with scheduling large installs/projects, tracking progress
- Familiar with basic computer skills ((Navision, Word, Excel, PowerPoint, Outlook, Smartsheet, CRM).
- Ability to multi-task
EDUCATION AND/OR EXPERIENCE
1-3 years of experience in outside sales
1-3 years of experience in customer service
DISCLAIMER
This Job Description is a general overview of the requirements for the position. It is not designed to contain, nor should it be interpreted as being all inclusive of every task which may be assigned or required. It is subject to change, in alignment with company/department needs and priorities.
Gatekeeper Systems, Inc., is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We strongly encourage applications from candidates who demonstrate that they can contribute to this goal. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.
