What are the responsibilities and job description for the Front Desk Receptionist/Office Assistant position at Gaudette Insurance Agency, Inc.?
Job Title: Receptionist
Location: Gaudette Insurance Agency - Whitinsville, Massachusetts
Reports to: Office Manager
Job Overview:
As a Receptionist at Gaudette Insurance Agency, you will be the first point of contact for clients, visitors, and callers, ensuring they receive a welcoming and professional experience. You will handle a variety of administrative and clerical duties to support the agency’s daily operations, contributing to the efficient functioning of the office and customer satisfaction.
Key Responsibilities:
· Client & Visitor Interaction:
o Greet clients, visitors, and vendors in a professional and courteous manner.
o Answer incoming calls, direct them to the appropriate department or personnel, and take messages as needed.
o Ensure that clients feel comfortable and attended to while waiting.
· Administrative Support:
o Perform general office duties.
· Communication and Coordination:
o Notify agents and management of any urgent messages or client requests.
· Billing and Payments Support:
o Assist clients with basic inquiries about billing, payments, and policy details.
o Accept payments, process receipts, and direct inquiries to the appropriate department for policy-related questions.
· General Office Management:
o Assist with mail distribution and document handling.
· Customer Service Excellence:
o Provide outstanding customer service by addressing client inquiries promptly and professionally.
o Handle any customer concerns and direct them to the appropriate personnel for resolution.
o Demonstrate knowledge of the agency’s products and services to assist clients as needed.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Whitinsville, MA 01588 (Required)
Ability to Relocate:
- Whitinsville, MA 01588: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $22