What are the responsibilities and job description for the Client Relationship Manager position at GBS Benefits, Inc.?
About Us:
At GBS Benefits, Inc., we take pride in being a leader in the employee benefits industry. Our team is dedicated to providing top-notch service to our clients, and we are seeking a talented individual to join our ranks.
The Job:
The Client Manager position is responsible for delivering extraordinary customer experiences while driving new client acclimation and long-term relationships. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.
Main Responsibilities:
- Execute and deliver on all monthly, quarterly, and annual departmental goals and objectives as outlined by their manager.
- Provide oversight and customer support for new small business clients and associated client businesses.
- Assist broker with renewing a client's policies upon anniversary.
- Use critical thinking skills to overcome objectives.
- Provide clients with best options available to each individual client/company.
Essential Skills and Qualifications:
- Strong written and verbal communication skills.
- Ability to convey employer benefits to clients through accurate information.
- Proficiency in creating and assembling open enrollment materials.
- Ability to participate in a proactive approach with clients on a quarterly or as needed basis.
- Understanding of the BenefitPoint & Monday.com software systems.
- Profficient relationship building skills.
- Ability to manage renewal process for clients.
- Other duties as prescribed by the Manager.
