What are the responsibilities and job description for the GBS Benefits Account Support Specialist position at GBS Benefits, Inc.?
Job Description
">The GBS Benefits Account Support Specialist collaborates with Account Managers and Brokers to provide proactive service to client businesses. This role establishes strong relationships with internal peers and develops an understanding of all aspects of the client.
">The Account Support Specialist must handle complex client issues and make recommendations by utilizing client service expertise and carrier resources. They support the Account Manager on activities required for a smooth transition and/or implementation of new business.
">Key Responsibilities
">- Focuses on administrative support of Account Managers.
- Manages the delivery of services and day-to-day client needs to retain accounts, establish strong client relationships, and achieve high levels of client satisfaction.
- Maintains files and updates Account Managers and Brokers regularly on issues log.
- Manages escalated participant issues working directly with the insurance carrier/TPA regarding systemic or process issues.
- May attend conferences, client meetings, and meetings with other departments.
- Liaison with internal staff and operations. Documents and communicates program information to various departments and understands departmental differences.
- Maintains frequent contact with clients to assist with client needs and questions.
- May help prepare for client meetings with Brokers and/or Account Managers.
- Performs detailed review of all client contracts, summary plan descriptions, insurance certificates, employee communications, and SBCs.
- Coordinates and manages projects and interactions with clients to address client needs.
- Troubleshoots all medical, dental, vision, life, LTD claim, and billing issues.
- Performs research and review of multiple resources as needed to respond to questions.
- Manages and supports other team members with client insurance needs, provides advice and quotes, maintains client files.
- Creates benefits communication materials for clients including presentations and benefit guides.
