What are the responsibilities and job description for the Solutions Engineer (North America) - GelatoConnect position at Gelato?
About Gelato
Gelato has created the world's largest global network for on-demand production of custom products - from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. By producing locally and perfectly matching supply with demand, we eliminate waste and reduce carbon emissions.
At Gelato, we don't own production facilities - we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. It's smarter, faster, and greener.
With GelatoConnect, our SaaS platform, we're driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands. With GelatoConnect, we're reshaping the print industry to be more efficient, sustainable, and profitable.
What You Will Be Doing
Gelato sits at the intersection of critical global trends : the rise of the creator economy, evolving global supply chains, the rapid growth of e-commerce, and the shift toward more sustainable production methods. These trends are transforming the printing industry, creating new opportunities for printers to scale efficiently and profitably. GelatoConnect empowers printers by providing an integrated production platform that addresses these challenges.
As a Solutions Engineer for GelatoConnect, you will collaborate with internal teams and customers to design solutions that meet customer requirements while demonstrating the full value of GelatoConnect. You will play a critical role in the sales process, bridging the gap between technical functionality and business needs.
Key Responsibilities :
- Collaborate with the sales team to understand customer needs and requirements.
- Work with customers to gather requirements and understand their business challenges.
- Prepare and deliver technical presentations and product demonstrations to existing and new customers.
- Develop proposals, including scope, cost estimates, and implementation timelines.
- Design and recommend solutions that meet customer needs
- Answer technical questions and address customer concerns during the sales process.
- Provide input on sales strategies and tactics to improve customer engagement.
- Build and maintain strong relationships with customers, acting as a trusted advisor.
- Conduct training sessions and workshops for customers and internal teams.
- Collaborate closely with cross-functional teams, including sales, product, engineering, and customer support, to align service delivery with overall business objectives, prioritize customer needs, and drive product enhancements based on customer feedback.
- Stay updated on industry trends, emerging technologies, and competitive products.
- Enable Account Executives to provide overview product demonstrations.
Who you are
You have a start-up mentality, incredible stamina, resilience, and grit. You're a doer. You change until you win. You feel comfortable getting your hands dirty while never losing sight of long-term ambition. You are confident in your abilities and experience, yet humble and curious in your execution. Embracing change, complexity, and ambiguity while also navigating a little bit of chaos is essential for success in this role. Working in Gelato means not only thriving in such an environment, but also finding comfort in being uncomfortable.
Our requirements for the role include :
What it's like to work at Gelato
We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.
At Gelato, we pride ourselves on our global presence with 14 offices worldwide, fostering a dynamic and diverse work environment. Rooted in a culture that values collaboration, creativity, and camaraderie, we actively cultivate a company culture that thrives on shared experiences. We encourage team members to embrace this culture by working from our inspiring office spaces at least three days a week, allowing for meaningful connections and collective growth.
Lastly, we ask that you please upload your CV in English , regardless of which country you are applying from.
