At Gemini Incorporated, we are committed to the growth and development of our employees. As a Customer Service Specialty Representative, you will have the opportunity to enhance your skills and advance your career through a comprehensive training plan. Initially, you will receive in-depth training on our Core Products, building a strong foundation of knowledge. Following this, you will be introduced to our Specialty lines, equipping you to serve our customers at an even higher level. This role offers a wide breadth of exposure to Gemini products and the chance to grow within the company.

Purpose Statement

To support the goals and vision of Gemini Incorporated by driving sales, resolving customers issues, and providing technical sales support to a broad base of internal and external customers and selling sign products with superior customer service.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide technical, product and pricing direction and advice to customers and team members with the goal of delivering convenience, quality, driving sales and providing outstanding customer satisfaction.
• Maintain an exemplary customer service/problem solving attitude.
• Process custom and difficult requests for all product types in a timely manner.
• Support customers with specialty requests for Gemini products.
• Use problem solving techniques to track trends and bring awareness.
• Drive to exceed individual and team member metrics to improve productivity and increase customer service.
• Be an intermediary/liaison for internal customers (i.e. Production, Layout, Technical Field Specialists, Accounting, Leader team, etc.) & external customers to resolve conflicts, solve problems, clarify requirements and negotiate resolutions (including issuing warranties, credits or other compensation).  
• Help coordinate and monitor the flow of orders and quotes.
• Assist with requested duties that support the needs of the business.
• Role model integrity, trust, respect, and team building behaviors.
• Focus on LEAN, continuous improvement and profitable results.
• All other duties as needed for the benefit of the group or organization.

Skills and Abilities

• Excellent skills in communication, interpersonal relationships, and customer service.
• Problem-solving, organizational and communication skills to process a demanding workflow.
• Must be highly organized with the ability to perform multiple tasks and priorities.
• Strong written and verbal communication skills.
• Ability to influence and adapt to continuous improvement driven change.
• Must have strong computer skills
• Good mechanical aptitude and abilities required.

Qualifications – Education & Experience

• Bachelor’s Degree from a four-year college and a minimum of two years of experience in sales, customer service, or equivalent OR a two-year Associates degree with a minimum of four years of experience in sales, customer service, or equivalent.