What are the responsibilities and job description for the Lead Technician Trainer position at GENERAL RV CENTER?
Overview
The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.
Our Technicians are part of the heartbeat of our company keeping families camping and creating lifelong memories. Our growing service team plays a vital role in the experience we provide to our customers and maintaining our successful service center.
The Technician Trainer trains and coaches the Service Technicians to provide industry-leading quality repair processes, facilitate required RVTI certifications, and support them as needed with regard to established performance standards. By doing so, this allows the organization to deliver on its mission of being the premier RV partner for our customers.
Responsibilities
- Foster a positive team atmosphere.
- Accountable for ensuring Service Technicians receive proper training to perform their roles effectively through established training programs.
- Collaborate with peers and leadership to discuss best practices, successes, challenges and/or opportunities.
- Trains and coaches Service Technicians by utilizing established processes and procedures to ensure they are knowledgeable and compliant with HAM Certification, the Technician Training Program (TTP) and RVTI Certification standards.
- Partners with the Corporate Technician Trainer for feedback and support with regard to the stores respective Service Technician training program.
- Maintain records regarding Service Technician training and certification requirements.
- Ensures that Service Technicians keep a current and accurate log of Continuing Education Units (CEU) toward RVTI recertification.
- Act as a contact to the Service Technicians and leadership for industry changes, best practices, and updates to current processes and procedures.
- Attend scheduled trainings, coach and mentor Service Technicians for continued development.
- Maintain RVTI Level Two Technician certification.
- When all daily task requirements have been met, service RVs in the shop at the Foreman’s discretion.
Qualifications
- Exceptional interpersonal skills that will lead to strong relationships with internal and external partners.
- Process and procedure oriented.
- Strong organizational skills, attention to detail, and ability to work well under pressure in order to meet deadlines.
- Ability to present complex information to a variety of audiences.
- Communicate well with all levels within the organization.
- Valid Driver's license.
- RVTI Level II certifcation is a bonus, but not required.
PERKS
General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching.
About General RV
General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates eighteen Supercenters in seven states in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest growing privately held companies.
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