What are the responsibilities and job description for the Technical Support Help Desk position at Generis TEK Inc.?
Job Description
We have a Contract role for an Technical Support Help Desk for our client Chicago, IL. Please let me know if you or any of your friends would be interested in this position.
Position Title:
Technical Support Help Desk - Chicago, IL Location : Chicago, IL - 60601
Duration : 3 months of contract
Job Requirements:
· On-site Position Only
· Provide helpdesk support and resolve problems.
· Monitor and respond quickly and effectively to requests received through the IT helpdesk.
· Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
· Modify configurations, utilities, software default settings, etc. for the local workstation.
· Utilize and maintain the helpdesk tracking software.
· Install, test and configure new workstations, peripheral equipment and software.
· Perform timely workstation hardware and software upgrades as required.
Education:
· Diploma or equivalent. Preferred Requirements:
· Bachelor’s Degree in Information Systems, Business, or related field.
If you are interested in this opportunity, please email your resume at and include posting in 22-03501 your application. also, you can call us at <>nd to discuss his position details.
