Desktop Support Specialist

Genesis10 is seeking a Desktop Support Specialist with our client located in Mason, OH. This is a direct hire, onsite W2 position.

Job Description:

The ideal candidate will provide technical support to ensure the smooth operation of desktop systems, software, and peripheral equipment. This role requires excellent troubleshooting skills, a strong customer service mindset, and the ability to handle multiple tasks efficiently.

Responsibilities:

• Issue Resolution: Diagnose, troubleshoot, and resolve technical problems related to software applications, operating systems, hardware components, and network connectivity.
• Setup and Configuration: Install, configure, and maintain desktop operating systems, applications, and hardware, ensuring systems are up-to-date and running efficiently.
• Asset Setup and Configuration: Prepare and configure IT equipment for use, including computers, peripherals, and other devices.
• User Assistance: Guide users through problem-solving processes and provide training on software and hardware usage when necessary.
• Inventory Management: Maintain accurate records of all IT assets, including tracking their location, status, and usage.
• Documentation: Maintain detailed records of support requests, solutions, and updates in the help desk ticketing system.
• Preventative Maintenance: Perform routine checks and maintenance on desktop systems to prevent future issues and ensure optimal performance.
• Asset Management: Assist in tracking and managing IT assets, including hardware and software inventories.
• Asset Disposal: Manage the disposal process for outdated or defective equipment, ensuring compliance with company policies and environmental regulations.
• Security and Compliance: Ensure that all systems comply with company policies and industry standards, particularly regarding data security and software licensing.
• Customer Service: Provide excellent customer service by responding promptly to user inquiries and maintaining a professional demeanor.

Requirements:

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 1-3 years of experience in a desktop support or similar role.
• Proficiency with Windows and Mac operating systems.
• Understanding of network protocols and troubleshooting (TCP/IP, DNS, DHCP).
• Experience with remote support tools and technologies.
• Familiarity with Microsoft Office Suite and other common software applications.
• Certifications: Relevant certifications such as CompTIA A , Network , and/or Microsoft Certified:Modern Desktop Administrator Associate are advantageous.
• Strong analytical and problem-solving abilities.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• High level of patience and professionalism in dealing with end-users.
• Must be able to commute to our office.
• Must be able to lift and transport moderately heavy equipment such as computers and peripherals.
• Flexibility to work outside regular business hours as needed for IT maintenance or urgent support issues.

Genesis10 - Contract & Perm/Direct Hire Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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