What are the responsibilities and job description for the Field Engineer position at Genesis10?
Genesis10 is currently seeking a Field Engineer Consultant with our client in the transportation industry in their Seattle, WA location. This is a 12 month contract position.
Description:
Seeking a Field Engineer Consultant
Our client is on a journey to becoming the best IT organization in the airline industry, a journey of transformation. They are changing the way we do business from top to bottom as we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision.
Responsibilities:
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Description:
Seeking a Field Engineer Consultant
Our client is on a journey to becoming the best IT organization in the airline industry, a journey of transformation. They are changing the way we do business from top to bottom as we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision.
Responsibilities:
- Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms
- Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.)
- Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request
- Verify the asset in accordance with client policy prior to the move
- Update asset management systems
- Troubleshoot and resolve all hardware and software problems supported by Field Operations
- Communicate with the Field Planning and Project Management organization
- Duties may include research, providing input into work orders, and occasional assistance with site surveys
- Perform preventative maintenance on operational devices
- Coordinate external vendor services
- Install, customize, maintain, test, and troubleshoot operating systems and other systems software
- Provide technical support, as needed, to the enterprise
- Configure, install, maintain, test, and troubleshoot hardware systems
- Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
- Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures
- Coordinate activities with internal/external technology owners/service providers
- Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations
- Provide service and customer support during field visits or dispatches
- Diagnose errors or technical problems and determines proper solutions
- Produce timely and detailed service reports
- Document processes
- Collect and analyze performance data to provide technical assistance
- Tie workflow to schedule
- Accurately documents solutions related to complex issues
- Create workaround procedures when standard procedures have failed and ensures issues are resolved
- Troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers
- Build positive relationships with customers
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
