What are the responsibilities and job description for the Field Engineer position at Natsoft?
Job Title: Senior Process Executive
HYBRID/SOME TRAVEL REQUIRED (CANDIDATES LOCAL TO SEATTLE WA)
JD:
Ability to work independent and within a team. Ability to efficiently plan, document, and communicate status on project.
Working under the Field Operations Manager and collaborating closely with the CTS Operations Lead, the CTS Field Operator will provide direct technical support in the development, preparation, operation, and post-processing of in-field location data collection experiment and pilots.
TOP 3 Skills:
1. Familiarity with Android and Windows OS
2. Problem solving/critical thinking/decision making
3. Organization
Preparation work will include:
Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.), engaging with and asking clarifying questions of CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Program Managers and Engineers.
Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems.
Working with the CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to test, troubleshoot, and resolve device and backend data/technical set up issues before pilots begin.
Triaging and performing initial debugging, as well as resolving issues directly whenever possible.
In-Field work will include:
Conducting trial runs to assure that devices and connections to backend systems are working properly, partnering with CTS staff (Operations Lead, Tools POC, QC, and MIS) to debug and resolve any issues encountered, as well as engaging Client Program Managers and Engineers when necessary.
Conducting and leading in-field data collection.
Providing frequent status updates.
Addressing any technical issues that occur in the field, including extracting device diagnostic logs, opening bugs and escalating to other CTS and Client Staff as required.
Triaging and performing initial debugging, as well as resolving issues directly whenever possible.
Driving resolution of issues by opening and tracking bugs assigned to other CTS or Client staff
Post-Operations work will include:
Documenting and reporting on:
Pilot results
Downtimes for different apps, tool issues, and bugs that impact pilot operations
Verifying that data collected has successfully transferred to backend systems, engaging CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Program Managers and Engineers as required.
Following up with the CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to drive the resolution of open bugs
Participating in data analysis and extraction as required.
Proactively identifying areas for program and workflow improvement.
Current team on this project is 3 (locally in MTV). Team in MTV will travel to SEA for training and ramping up. We will provide laptops and devices for testing. The new hires will need CTS AMEX for car rental, gas, and/or per-diems.
Additional Details:
Training: Team will fly out to Onsite Seattle WA office for 1 week training.
Devices will be shipped prior to DOJ
Satellite testing will need to drive and test several times a week
