What are the responsibilities and job description for the Project Manager - Contact Center Telephony (Genesys) position at Georgia IT?
Job Details
Position: Contact Center Telephony (Genesys)- Project Manager
Duration: 9 Months
Rate: DOE
Location: Schaumburg , IL
LOCALS ARE FIRST CHOICE, BUT NON-LOCALS WHO CAN TRAVEL OR RELOCATE WILL WORK AS WELL
Need to have experience on the Genesys platform.
We are seeking a talented and experienced Genesys Contact Centre PM to join the client s team.
Qualifications and Skills:
- Bachelor's degree in computer science, information technology, or related field
- GeneSys certification preferred
- Proven experience working with Genesys contact centre solutions
- Genesys migration and integration working with SME s offshore together with internal stakeholders in multiple geographies
- Collaboration with change manager and solution architects
- Genesys Network telecom
- Call Centre architecture
- Telephony experience is needed
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