What are the responsibilities and job description for the Telemedicine Coordinator position at GEORGIA SPINE & ORTHOPAEDICS?
Description
Georgia Spine and Orthopaedics is a Comprehensive Spine and Orthopedics Care provider in GA. Our locations include Atlanta, Columbus, Gwinnett, Marietta, Tucker, Stockbridge, Roswell, and the Surgery Center of Roswell. We specialize in offering cutting-edge treatment with a conservative approach.
We are a team of friendly, ambitious professionals coming to work to provide exceptional care to our patients, while having a great time working together.
We are currently in search for a Telemedicine Coordinator to join our team! The role of Telemedicine Coordinator is to support physicians and other providers in the telehealth care of patients.
General Duties/Responsibilities:
- Ensure all appointments have been scheduled appropriately with the correct provider, time, and location.
- Maintain an active session on the telemedicine platform during all working hours to facilitate technology issues, ensure that patients connect to providers, and be available for any ‘on-demand’ patients who may enter the portal.
- Ensure that all necessary paperwork has been completed before the visit.
- Explain the Telemedicine appointment process and services offered via telemedicine.
- Assist patients with connecting to and using the company’s technology, including, but not limited to, the website, patient portal, and telemedicine site.
- Schedule follow-up appointments as dictated by the provider after each telemedicine visit.
- Completing an end-of-day report for the Telemedicine Clinics.
- Ensure that patient information is updated at each appointment
- Scrub/Prep all assigned charts on scheduled days per current policy.
- Assist providers with scribing notes and/or sending orders as needed.
- Translate English/Spanish as needed.
- Maintain a positive work environment.
- Other duties as assigned and requested.
Requirements
- Demonstrated skills in collaboration, teamwork, and problem-solving to achieve goals
- Demonstrated skills in written and verbal communication and listening
- Demonstrated skills in providing excellent service to customers
- Demonstrated ability to communicate effectively with both internal and external customers.
- Ability to positively represent telemedicine to external organizations and participants.
- Possesses problem solving and decision-making abilities
- Good working knowledge of MS office and general technology platforms.
- Ability to prioritize workload and meet deadlines, develop and carry-out project assignments