What are the responsibilities and job description for the Technical Support Specialist position at GeorgiaTEK Systems Inc.?
Job Title: Technical Support Specialist
Location: Bohemia, NY
Job Type: Contract
Job Description:
We are looking for a Technical Support Specialist to join our team in Bohemia, NY. The ideal candidate will provide IT support, troubleshoot technical issues, and assist customers with software and hardware-related concerns.
Key Responsibilities:
- Provide first-line technical support via phone, email, and chat.
- Troubleshoot hardware, software, and network issues.
- Assist customers with installations, configurations, and system updates.
- Document issues and solutions in a ticketing system.
- Escalate complex problems to higher-level support teams when necessary.
- Collaborate with internal teams to improve system performance.
- Ensure excellent customer service and timely issue resolution.
Requirements:
- Experience: 1-3 years in technical support, IT helpdesk, or related roles.
- Technical Skills: Knowledge of Windows/Mac OS, networking, and troubleshooting techniques.
- Communication: Strong verbal and written skills.
- Problem-Solving: Ability to analyze and resolve technical issues efficiently.
- Certifications (Preferred): A , Network , or similar IT certifications.
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