What are the responsibilities and job description for the Service Business Development Center Representative (BDC) position at Germain Toyota of Columbus?
Germain Toyota of Columbus - Service Business Development Center Representative - Columbus, OH
- Full-Time
- Pay based on experience
Germain Offers:
- Medical, Dental, and Vision Insurance
- 401(k) Savings Plan
- Paid Vacation
- Paid Company Holidays
- Company Outings and Activities
- Ongoing Professional Development
- Employee Discounts
- Family-Friendly and Inclusive Culture
- Career Growth and Internal Promotions
- Custom and Competitive Wage Plans
- CLOSED on Sundays to create a schedule that allows you a job and a life
As a BDC Representative, you are the link between the buyer and their future vehicle. You will assist the customer with questions regarding perspective vehicles and their ability to purchase.
Responsibilities:
- Answer customer calls and establish follow-up appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Follow up with leads that are not ready to make an appointment or no-show
- Stay abreast of the newest vehicles and technologies on the market
- Participate in team and process development sessions – keeping positive relationships with teammates, sales team and dealership management
- Utilize CRM tracking system daily
Qualifications:
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Strong computer skills
At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.
For immediate consideration, visit us at GermainCareers.com.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
