Demo

Enrollment Services Specialist

Germanna Community College
Spotsylvania, VA Full Time
POSTED ON 1/31/2025
AVAILABLE BEFORE 3/30/2025
Posting Summary

Working Title
Enrollment Services Specialist

Role Title
Education Support Spec II

Role Code
29143-SW

FLSA
Nonexempt

Pay Band
03

Position Number
297W0232

Agency
Germanna Community College

Division
Germanna Community College (Div)

Work Location
Spotsylvania - 177

Hiring Range
$18.95-$ 22.11; state benefits do not apply

Emergency/Essential Personnel
No

EEO Category
F-Admin Supp

Full Time or Part Time
Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-
No

Does this position have a bilingual or multilingual skill requirement or preference?
No

Work Schedule
M-TH 8:00am – 2:30pm, or as scheduled.

Sensitive Position
No

Job Description



Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a Germanna regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay. Full of history, the area offers a community rich with diversity, the arts, technology, vineyards, hiking, canoeing/kayaking and many other activities.

Germanna Community College is seeking (2) part-time customer service professionals to work in the Enrollment Lab in Enrollment Services. This position works directly with students.

(1) position located at Fredericksburg Area Campus (FAC) in Spotsylvania County, VA
(2) position is located at Stafford Campus (BJFC) in Stafford, County, VA

These positions are part-time at no less than 29-hours per week.
Flexibility and a willingness to work at other locations, as needed, is a must. This position operates in a very fast paced and challenging environment. Enrollment Services provides students with assistance in admissions, registration, and financial aid as well as makes regular referrals to Counseling, Advising, Accessibility Resources, Veteran’s Affairs, Testing, and other support services. The successful candidate will assist students with their schedules, make outbound calls to specific populations of students, take inbound calls, respond to email, and process documentation for students.
The ability to provide excellent customer service is essential to this position. This includes patience, a pleasant manner, and the ability to empathize with others in a highly sensitive environment. The selected candidate must also exhibit excellent problem-solving skills and an ability to connect with a diverse student and community population.
The ideal candidate will understand the importance of identifying prospective students and responding in a timely fashion to convert those interested from prospect to applicant. Once a student has applied, the person in this position will provide timely follow up, troubleshoot any barriers the student may have in onboarding as well as outline the onboarding process for new students. If you enjoy helping students reach their educational and career goals, then this is the job for you!

Employees must be able to work strategically with diverse colleagues, students, and community members with a commitment to diversity as a learning outcome to be culturally respectful, professionally competent, and civically responsible.
Diversity, equity, and inclusion are core values of Germanna Community College. We recognize our responsibility to create, maintain, and nurture an academic and social environment that respects the diversity of people and ideas. We are committed to being an inclusive community that respects all cultures, experiences, and abilities and that prepares individuals to thrive in a global society. An EEO/AA Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. Germanna is an Equal Opportunity Employer/Veterans/Disabled.
Germanna is a federal contractor requesting priority referrals of protected veterans for our job opportunities.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Catra Godwin by phone at 540-423-9056 or by email cgodwin@germanna.edu.

If you would like to see a copy of our Affirmative Action Plan please contact Barbara Hall by phone at 540-834-1067 or by email bhall@germanna.edu.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.



KSA's/Required Qualifications
  • Proficiency in Microsoft Office
  • Excellent problem-solving skills
  • Effective customer service skills

Additional Considerations
  • Knowledge of Germanna institutional policies and procedures
  • Experience in higher education
  • Bilingual in Spanish

Operation of a State Vehicle
No

Supervises Employees
No

Required Travel
Travel between campuses may be required

Posting Detail Information

Posting Number
WGE_2359P

Recruitment Type
General Public - G

Number of Vacancies
2

Position End Date (if temporary)

Job Open Date
01/30/2025

Job Close Date
02/13/2025

Open Until Filled

Agency Website

Contact Name
Catra Godwin

Email
cgodwin@germanna.edu

Phone Number

Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:

Additional Information

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/



EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.



ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.



E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

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