What are the responsibilities and job description for the Account Manager / Customer Service position at Get It - Executive?
Job Overview
Join our dynamic team as a Customer Service/Account Manager, where you will play a pivotal role in delivering exceptional service to our valued clients seeking printing solutions. This position is essential to our small, collaborative team, and we are eager to welcome an individual who is enthusiastic about evolving professionally alongside us.
Key Responsibilities
This role not only provides the chance to enhance your skills but also offers pathways to grow within our company, allowing you to contribute significantly to our business while advancing your career.
Company Culture And Values
We foster a friendly, inclusive workplace that values collaboration and support. Our close-knit team environment encourages personal and professional development, ensuring that every member feels valued and empowered to succeed.
Compensation And Benefits
Join our dynamic team as a Customer Service/Account Manager, where you will play a pivotal role in delivering exceptional service to our valued clients seeking printing solutions. This position is essential to our small, collaborative team, and we are eager to welcome an individual who is enthusiastic about evolving professionally alongside us.
Key Responsibilities
- Provide assistance to customers regarding their printing orders, guiding both new and returning clients.
- Employ problem-solving skills to accommodate a variety of client needs, managing different project timelines and communication styles.
- Collaborate with team members to uphold high service standards, contributing to various projects and customer service duties as necessary.
- Conduct introductory meetings with new clients to comprehend their requirements and identify optimal solutions.
- Respond promptly to phone calls and email inquiries with a commitment to professionalism.
- Manage order processing through our proprietary software, ensuring precise data entry.
- Welcome and assist walk-in customers with their printing requests.
- Address customer concerns with compassion, resolving issues efficiently.
- Conduct follow-up calls to ensure client satisfaction.
- Assist in various tasks as needed, including production support and general upkeep of the workspace.
- A naturally amiable and supportive demeanor is essential.
- Previous experience in commercial screen printing, garment printing, embroidery, or promotional products is advantageous.
- Exceptional attention to detail, with the ability to work both quickly and accurately.
- Strong organizational skills, enabling effective prioritization and follow-through.
- Excellent verbal and written communication skills.
- A proactive approach, with the confidence to take initiative.
- Capability to multitask in a fast-paced environment.
- Proficiency in common software applications.
- While formal experience is not mandatory, any background in customer service is preferred, particularly in relation to screen printing or promotional products.
This role not only provides the chance to enhance your skills but also offers pathways to grow within our company, allowing you to contribute significantly to our business while advancing your career.
Company Culture And Values
We foster a friendly, inclusive workplace that values collaboration and support. Our close-knit team environment encourages personal and professional development, ensuring that every member feels valued and empowered to succeed.
Compensation And Benefits
- Competitive starting wage: \(17 to \)23 per hour, commensurate with experience (with potential for higher compensation based on outstanding expertise).
- Regular performance evaluations and opportunities for pay increases based on your contributions.
- Stability in employment— our team has successfully navigated economic challenges while maintaining a cohesive unit.
- Enjoy a flexible work environment that supports your well-being.
