Customer Service Representative - Hybrid Remote WI Medicaid - $15.00/hr.

Job Overview

We are seeking dedicated Customer Service Representatives to join our team in assisting individuals with the Medicaid eligibility process in Wisconsin. This hybrid position presents a unique opportunity for career advancement and personal development within a reputable organization, enriched by comprehensive training and an array of benefits.

Key Responsibilities

• Accurately input data into designated computer programs.
• Verify the precision and completeness of data entries.
• Execute database queries to analyze data and report any inconsistencies or issues.
• Generate and maintain reports, notifying management of any irregularities or concerns.
• Interpret, select, or code information from various documentation sources.
• Conduct self-audits or supervise the work of colleagues to ensure compliance with established standards.
• Actively engage in team discussions, providing insights to address and resolve challenges.
• Support special projects by delivering updates and insights to management at every stage.
  
  

Required Skills

• Exceptional attention to detail and organizational capabilities.
• Proficient in navigating computer systems and databases.
• Strong communication skills, facilitating collaboration with team members and management.
• A proactive approach, with the ability to identify and resolve issues efficiently.
• Willingness to complete on-site training in Madison, WI, transitioning to a hybrid work schedule thereafter.
  
  

Qualifications

• High school diploma or equivalent is required.
• Prior customer service experience is preferred.
• Experience with data entry and database navigation is beneficial.
  
  

Career Growth Opportunities

• We offer regular performance evaluations and clear pathways for advancement, alongside professional development initiatives that nurture your career trajectory.
  
  

Company Culture And Values

• Our work environment is built on support and collaboration, encouraging team input and shared problem-solving.
  
  

Compensation And Benefits

• Competitive pay rate of $15.00 per hour.
• Comprehensive benefits package including medical, dental, and vision insurance, as well as a 401(k) plan.
• Opportunities to earn up to two weeks of paid time off (PTO) in your first year, based on hours worked.
  
  

Join Us

If you are ready to embark on a rewarding career where you can make a meaningful impact on individuals’ lives while being part of a supportive team, apply today!

Employment Type: Full-Time