Customer Support Specialist - Bilingual Spanish - ON SITE

Job Overview

We are seeking a dedicated Bilingual Spanish - Customer Support Specialist to join our esteemed team. This on-site role presents an exceptional opportunity to positively impact the lives of patients, healthcare providers, and insurers by addressing prescription-related inquiries. If you have a proven track record in customer service and a passion for problem-solving, we encourage you to apply.

Key Responsibilities

• Manage incoming calls, efficiently resolving both routine and complex issues for patients, healthcare professionals, and insurance companies.
• Deliver empathetic and accurate support to patients regarding pharmaceutical programs, escalating inquiries to appropriate teams as needed.
• Safeguard patient and proprietary information while strictly adhering to privacy and security protocols.
• Utilize the company's comprehensive resources to address customer inquiries effectively.
• Document all call-related information and data in accordance with operational guidelines.
• Engage in continuous learning about new product features and updates to enhance service delivery.
• Work collaboratively with management to provide feedback aimed at improving patient experiences and streamlining operational processes.
• Strive to meet and surpass performance benchmarks within a structured and supportive environment.
  
  

Required Skills

• Fluency in both Spanish and English (Required).
• Strong verbal and written communication skills, with a commitment to assisting customers.
• Ability to thrive in a team-oriented and cross-functional setting.
• Technical aptitude with a quick ability to learn new software.
• Excellent problem-solving capabilities with a focus on patient care.
  
  

Qualifications

• High school diploma or GED (Required); a Bachelor's degree is strongly preferred.
• Experience in customer service or a call center environment (Required).
• Prior experience in healthcare, pharmacy, or related fields is advantageous.
  
  

Career Growth Opportunities

Joining our team means becoming part of a culture that values continuous improvement and professional growth. We prioritize learning opportunities to keep our team updated on the latest product developments, thereby enhancing our service delivery and patient satisfaction.

Company Culture And Values

Our organization is committed to fostering a collaborative and innovative work environment. We value diversity and inclusion and are dedicated to making a meaningful difference in people's lives by ensuring access to affordable prescriptions.

Compensation And Benefits

• Comprehensive medical, dental, and vision insurance tailored to individual needs.
• 401(k) retirement plan with employer contributions.
• Daily meal stipend for our on-site marketplace.
• Pre-tax commuter benefits and complimentary onsite parking.
  
  

Why Join Us?

Become part of a team that is dedicated to making a lasting impact in the healthcare sector while honing your skills in a vibrant environment. We invite you to apply if you are excited about delivering exceptional customer service and contributing to a dynamic healthcare community.

Employment Type: Full-Time