What are the responsibilities and job description for the Director of Marketing Operations & Customer Success, Remote - Enterprise | WFH position at Get It - Executive?
Director of Customer Success & Marketing Operations, Enterprise - Remote | WFH
Job Overview
We are a thriving media and technology organization dedicated to fostering diverse voices and experiences. We pride ourselves on cultivating a vibrant and inclusive workplace where talented professionals collaborate to produce meaningful content, experiences, and solutions. In our ongoing journey of expansion, we are seeking a Director of Customer Success & Marketing Operations to lead and enhance the customer journey, marketing initiatives, and operational efficiencies for our enterprise B2B SaaS solutions.
Key Responsibilities
This role presents significant opportunities for professional development as you collaborate across departments and develop strategic initiatives that have a lasting impact on the organization.
Company Culture And Values
Our company values a dynamic and inclusive work environment that encourages collaboration and innovation, ensuring every individual has the opportunity to thrive and contribute to our mission.
Compensation And Benefits
The annual salary for this position ranges from \(120,000 to \)140,000, offering a competitive compensation package.
How To Apply
To be considered for this exciting opportunity, please submit your resume and cover letter through our online career portal.
We are committed to fostering a diverse and respectful workplace and encourage individuals from all backgrounds to apply.
Employment Type: Full-Time
Job Overview
We are a thriving media and technology organization dedicated to fostering diverse voices and experiences. We pride ourselves on cultivating a vibrant and inclusive workplace where talented professionals collaborate to produce meaningful content, experiences, and solutions. In our ongoing journey of expansion, we are seeking a Director of Customer Success & Marketing Operations to lead and enhance the customer journey, marketing initiatives, and operational efficiencies for our enterprise B2B SaaS solutions.
Key Responsibilities
- Spearhead customer success and outbound marketing strategies for our B2B SaaS offerings.
- Collaborate closely with sales, product, marketing, and business development teams to ensure exceptional customer engagement throughout the entire lifecycle from onboarding to renewals.
- Utilize tools such as Salesforce, Iterable, and Zapier to optimize workflows and enhance processes in sales and customer success.
- Manage partner relationships to achieve revenue objectives on a monthly, quarterly, and annual basis.
- Enhance the onboarding experience and provide valuable insights into customer adoption and engagement.
- Establish effective communication channels between the customer success team and partners, advocating for their needs internally.
- Oversee and refine operational processes, working alongside the enterprise sales team to drive revenue growth.
- Develop marketing strategies and collaborate with the marketing team on B2B campaigns.
- Analyze performance metrics to facilitate data-driven decision-making and support strategic initiatives that enhance partner relationships.
- Strong communication skills with meticulous attention to detail.
- Proficient in managing multiple projects under tight deadlines.
- Technical expertise in CRM platforms, including Salesforce and Asana.
- Familiarity with AI tools such as ChatGPT and Claude.
- Experience with Diversity, Equity, and Inclusion initiatives.
- A proactive self-starter capable of managing high levels of responsibility.
- Minimum of 4 years of experience managing enterprise-level client relationships, preferably within the media industry.
- Proven track record of driving revenue growth in a SaaS context.
- Experience with CRM tools and data reporting is essential.
This role presents significant opportunities for professional development as you collaborate across departments and develop strategic initiatives that have a lasting impact on the organization.
Company Culture And Values
Our company values a dynamic and inclusive work environment that encourages collaboration and innovation, ensuring every individual has the opportunity to thrive and contribute to our mission.
Compensation And Benefits
The annual salary for this position ranges from \(120,000 to \)140,000, offering a competitive compensation package.
How To Apply
To be considered for this exciting opportunity, please submit your resume and cover letter through our online career portal.
We are committed to fostering a diverse and respectful workplace and encourage individuals from all backgrounds to apply.
Employment Type: Full-Time
Salary : $120,000 - $140,000
