What are the responsibilities and job description for the Enterprise Remote Director of Marketing Operations & Customer Success position at Get It - Finance?
Job Overview
We are in search of a dedicated Director of Customer Success & Marketing Operations to lead our B2B SaaS initiatives. This pivotal leadership position encompasses the management of customer success, outbound marketing, and operational strategies, closely collaborating with sales, product, marketing, and business development teams. You will oversee the customer journey from initial onboarding through ongoing engagement, ensuring exceptional satisfaction and retention levels. Leveraging tools such as Salesforce, Iterable, and Zapier, you will enhance workflows, contribute to operational expansion, and ensure a seamless experience for our partners.
Key Responsibilities
This role offers numerous avenues for leadership development and professional advancement within a fast-paced B2B SaaS setting, empowering you to elevate your career while making a significant impact on customer success and engagement.
Company Culture And Values
Our organization is committed to fostering an inclusive environment devoid of discrimination and harassment. We celebrate diversity and encourage all qualified individuals to apply, nurturing a collaborative and supportive workplace.
Compensation And Benefits
This fully remote position is based in the U.S., with occasional travel required. Candidates must be authorized to work in the U.S. and align with the Pacific Time Zone. The annual salary range for this position is between \(120,000 and \)140,000.
How To Apply
To apply, please submit your resume and cover letter through our online portal.
Employment Type: Full-Time
We are in search of a dedicated Director of Customer Success & Marketing Operations to lead our B2B SaaS initiatives. This pivotal leadership position encompasses the management of customer success, outbound marketing, and operational strategies, closely collaborating with sales, product, marketing, and business development teams. You will oversee the customer journey from initial onboarding through ongoing engagement, ensuring exceptional satisfaction and retention levels. Leveraging tools such as Salesforce, Iterable, and Zapier, you will enhance workflows, contribute to operational expansion, and ensure a seamless experience for our partners.
Key Responsibilities
- Cultivate and oversee processes aimed at achieving monthly, quarterly, and annual revenue objectives.
- Lead the complete customer journey, from onboarding to renewals, ensuring high engagement and retention rates.
- Streamline client onboarding and provide critical insights into customer adoption.
- Foster effective communication between the customer success team and our partners.
- Establish and nurture relationships with partner executives, aligning strategic goals to amplify engagement.
- Champion customer needs within the organization to guarantee satisfaction and success.
- Optimize operational workflows using tools like Salesforce, Zapier, and Iterable for automation.
- Collaborate with the sales team to identify growth and scalability initiatives.
- Create and disseminate educational materials, FAQs, and user process flows to assist partners with product functionalities.
- Develop and deliver insightful reports and presentations that translate data into actionable narratives for stakeholders.
- Spearhead outbound marketing strategies and partner with the marketing team to boost brand visibility and lead generation.
- Collaborate closely with Marketing and Sales teams to craft compelling presentations and quarterly business reviews.
- Prioritize product enhancements based on customer feedback and market demands.
- Ensure partner retention and growth through strategic renewal initiatives.
- Monitor essential performance metrics for customer success, sales, and marketing, providing actionable insights to drive improvements.
- Lead initiatives to enhance the partner lifecycle and forge long-term, value-driven relationships.
- Collaborate across departments to uncover new solutions and fine-tune business processes.
- Leadership experience in a SaaS or recruiting environment, particularly with enterprise-level clients.
- Proficiency in data reporting and CRM systems.
- Familiarity with automation tools such as Salesforce, Asana, Google Suite, and Stripe.
- Knowledge of AI tools like ChatGPT, Claude, and Google Gemini.
- Exceptional project management and multitasking capabilities.
- Strong communication skills with meticulous attention to detail.
- Understanding of technology industry trends and a commitment to Diversity, Equity, and Inclusion.
- A passion for Black culture and media.
- BA/BS degree or equivalent experience.
- Minimum of 4 years managing enterprise-level clients and stakeholders.
- Proven track record in driving revenue growth in a SaaS environment.
- Experience within a media context is preferred.
This role offers numerous avenues for leadership development and professional advancement within a fast-paced B2B SaaS setting, empowering you to elevate your career while making a significant impact on customer success and engagement.
Company Culture And Values
Our organization is committed to fostering an inclusive environment devoid of discrimination and harassment. We celebrate diversity and encourage all qualified individuals to apply, nurturing a collaborative and supportive workplace.
Compensation And Benefits
This fully remote position is based in the U.S., with occasional travel required. Candidates must be authorized to work in the U.S. and align with the Pacific Time Zone. The annual salary range for this position is between \(120,000 and \)140,000.
How To Apply
To apply, please submit your resume and cover letter through our online portal.
Employment Type: Full-Time
Salary : $120,000 - $140,000
