What are the responsibilities and job description for the Operations Manager - Branch Management position at Get It - Executive?
Job Overview
The Branch Operations Manager is integral to the effective management and coordination of activities within the branch. This leadership position encompasses collaboration with various internal teams, including operations, billing, administration, maintenance, and sales, to promote a seamless and efficient workflow. A significant emphasis of this role is on providing outstanding customer service, managing inventory proficiently, overseeing the repositioning and maintenance of trailers, engaging in procurement activities, and managing registration and warranty processes. The manager will ensure that all mileage billing and rebilling for trailer damages are executed accurately and punctually. This role necessitates close partnership with the Director of Operations and other senior executives.
Key Responsibilities
This position not only offers the chance to lead operations within a dynamic environment but also emphasizes personal and professional development, opening avenues for leadership advancement and skill enhancement in the industry.
Company Culture And Values
Our organization champions collaboration and teamwork, valuing exceptional customer service and operational excellence. We are committed to fostering a culture of safety and continuous personal development, ensuring that our team members are fully supported in their roles.
Employment Type: Full-Time
The Branch Operations Manager is integral to the effective management and coordination of activities within the branch. This leadership position encompasses collaboration with various internal teams, including operations, billing, administration, maintenance, and sales, to promote a seamless and efficient workflow. A significant emphasis of this role is on providing outstanding customer service, managing inventory proficiently, overseeing the repositioning and maintenance of trailers, engaging in procurement activities, and managing registration and warranty processes. The manager will ensure that all mileage billing and rebilling for trailer damages are executed accurately and punctually. This role necessitates close partnership with the Director of Operations and other senior executives.
Key Responsibilities
- Deliver exemplary customer service to enhance the brand’s reputation.
- Serve as the primary contact for customer inquiries regarding equipment, quality, and service.
- Conduct effective analysis of inventory usage to ensure appropriate procurement and accurate data maintenance, optimizing rental costs.
- Contribute to both short-term and long-term procurement strategies for equipment.
- Exercise sound judgment in daily operational decisions.
- Engage daily with service and repair vendors to ensure the accuracy of information related to payments and rebilling for damages.
- Collaborate with the Maintenance Manager to confirm that all necessary documentation accompanies invoices prior to processing.
- Monitor and follow up on outstanding service orders.
- Oversee inbound and outbound inspections of all equipment, ensuring prompt and accurate management of any damage.
- Manage repair and delivery vendors to ensure adherence to policies and industry standards.
- Ensure that all branch personnel perform their duties safely and productively, conducting regular safety meetings to maintain compliance and operational efficiency.
- Foster a qualified team by clearly communicating responsibilities, accountability, and performance expectations, while promoting personal growth.
- Strong leadership qualities, coupled with budget and deadline management experience.
- Superior time management, organizational, oral, and written communication skills; negotiation skills are advantageous.
- Proficient in multitasking and managing a high volume of work efficiently.
- Technical proficiency in Microsoft Word, Excel, Outlook, and general internet navigation.
- Experience in operating a switcher/yard jockey is beneficial, though not mandatory.
- A minimum of 3 years of experience in a management role is required; experience in semi-trailer maintenance, leasing, or fleet management is preferred and can serve as a substitute for a Bachelor’s degree.
- Previous management experience is preferred.
- Candidates should possess a Bachelor’s degree or equivalent relevant experience.
This position not only offers the chance to lead operations within a dynamic environment but also emphasizes personal and professional development, opening avenues for leadership advancement and skill enhancement in the industry.
Company Culture And Values
Our organization champions collaboration and teamwork, valuing exceptional customer service and operational excellence. We are committed to fostering a culture of safety and continuous personal development, ensuring that our team members are fully supported in their roles.
Employment Type: Full-Time
