What are the responsibilities and job description for the Operations Manager, Branch position at Get It - Executive?
Job Overview
We are seeking an accomplished Branch Operations Manager to oversee the strategic operations of our branch. This pivotal role is responsible for coordinating activities across diverse internal departments including operations, billing, administration, maintenance, and sales, ensuring optimal efficiency and excellence in service delivery. The ideal candidate will be committed to enhancing customer satisfaction, managing inventory effectively, and supervising the maintenance and repositioning of trailers, all while collaborating closely with the Director of Operations and other key executives.
Key Responsibilities
This role offers significant potential for professional advancement and personal development, particularly in leadership and team management capacities. Joining our organization allows you to engage with industry leaders and expand your professional network, fostering meaningful career relationships and opportunities for continued learning.
Company Culture And Values
Our organization is founded on principles of collaboration and exceptional service. We foster a supportive workplace that prioritizes safety, professional development, and teamwork. By joining our team, you will be part of a culture that values diverse perspectives and continuous improvement.
Employment Type: Full-Time
We are seeking an accomplished Branch Operations Manager to oversee the strategic operations of our branch. This pivotal role is responsible for coordinating activities across diverse internal departments including operations, billing, administration, maintenance, and sales, ensuring optimal efficiency and excellence in service delivery. The ideal candidate will be committed to enhancing customer satisfaction, managing inventory effectively, and supervising the maintenance and repositioning of trailers, all while collaborating closely with the Director of Operations and other key executives.
Key Responsibilities
- Deliver outstanding customer service to strengthen our brand and reputation.
- Serve as the primary liaison for customer inquiries regarding equipment, quality, and service.
- Conduct thorough analysis of inventory usage, ensuring accurate purchases to minimize costs.
- Support the development of short- and long-term equipment procurement strategies.
- Utilize sound judgment in formulating daily operational strategies.
- Engage with service and repair vendors to facilitate accurate billing and damage rebilling processes.
- Collaborate with the Maintenance Manager to ensure all documentation accompanies invoices.
- Monitor and manage open service orders diligently.
- Supervise inbound and outbound inspections of equipment, ensuring proper handling of any damages.
- Oversee vendor management to guarantee compliance with policies and industry standards.
- Promote a safe and productive work environment by conducting regular safety meetings.
- Foster team development by clearly defining responsibilities and performance expectations.
- Proven leadership capabilities with experience managing budgets and deadlines.
- Excellent time management, organizational, and communication skills, both oral and written.
- Strong negotiation skills are advantageous.
- Ability to manage multiple tasks effectively in a high-volume work environment.
- Proficiency in Microsoft Word, Excel, Outlook, and general internet applications.
- Experience operating a switcher/yard jockey is beneficial but not mandatory.
- A minimum of 3 years of experience in a management capacity, with a preference for backgrounds in semi-trailer maintenance, leasing, or fleet management, which can substitute for a Bachelor’s degree.
- Demonstrated experience managing teams is preferred.
- A Bachelor’s degree or equivalent relevant experience is required.
This role offers significant potential for professional advancement and personal development, particularly in leadership and team management capacities. Joining our organization allows you to engage with industry leaders and expand your professional network, fostering meaningful career relationships and opportunities for continued learning.
Company Culture And Values
Our organization is founded on principles of collaboration and exceptional service. We foster a supportive workplace that prioritizes safety, professional development, and teamwork. By joining our team, you will be part of a culture that values diverse perspectives and continuous improvement.
Employment Type: Full-Time
