What are the responsibilities and job description for the Remote Bilingual Member Services Healthcare Representative | WFH position at Get It - Executive?
Join Our Team as a Bilingual Healthcare Member Services Representative - Remote
Are you a dedicated customer service professional fluent in both English and Spanish? This is your chance to be part of a transformative healthcare experience while working remotely! We are seeking motivated individuals to enhance our team as Remote Bilingual Healthcare Member Services Representatives.
Job Overview
As a Bilingual Healthcare Member Services Representative, you will serve as the primary contact for our diverse membership, providing outstanding service and support in both Spanish and English. Utilizing state-of-the-art technology, you will address inquiries, resolve issues, and contribute to a positive member experience.
Key Responsibilities
We are dedicated to nurturing your career development, offering support and resources that encourage professional advancement within the healthcare sector.
Company Culture and Values
Our organization values a customer-centric approach and is committed to making a positive impact in the lives of our members. We foster an inclusive and collaborative work environment that empowers our team to thrive.
Compensation And Benefits
Employment Type: Full-Time
Are you a dedicated customer service professional fluent in both English and Spanish? This is your chance to be part of a transformative healthcare experience while working remotely! We are seeking motivated individuals to enhance our team as Remote Bilingual Healthcare Member Services Representatives.
Job Overview
As a Bilingual Healthcare Member Services Representative, you will serve as the primary contact for our diverse membership, providing outstanding service and support in both Spanish and English. Utilizing state-of-the-art technology, you will address inquiries, resolve issues, and contribute to a positive member experience.
Key Responsibilities
- Manage a high volume of inbound calls, assisting members with questions related to benefits, eligibility, billing, and payments.
- Conduct data entry tasks, including the maintenance and updating of member profiles.
- Utilize dual screens and modern technology to track interactions, ensuring compliance and efficiency in service delivery.
- Offer professional and empathetic customer support to ensure an exceptional experience for all members.
- Bilingual proficiency in English and Spanish (assessment required).
- Strong customer service skills with a focus on communication.
- Ability to efficiently navigate technology and dual screens.
- At least 6 months of call center experience or 2 years in a customer service role.
- Availability to work flexible hours, including weekends.
- Knowledge of healthcare services is advantageous but not mandatory.
We are dedicated to nurturing your career development, offering support and resources that encourage professional advancement within the healthcare sector.
Company Culture and Values
Our organization values a customer-centric approach and is committed to making a positive impact in the lives of our members. We foster an inclusive and collaborative work environment that empowers our team to thrive.
Compensation And Benefits
- Training Period: $22.63/hour
- Post-Training: $23.66/hour
- Flexible remote working environment
- Comprehensive training provided to enhance your skills
Employment Type: Full-Time
Salary : $23 - $24
