What are the responsibilities and job description for the Remote Client Service Technician position at Get It - Executive?
Job Overview
We are excited to announce an outstanding opportunity for a dedicated Client Service Technician to join our team remotely. This position offers a chance to play a pivotal role in a fast-paced and dynamic work environment, where your contributions will be valued and recognized. You will be surrounded by a team that fosters inclusivity, growth, and continuous professional development. Ideal for individuals eager to advance their careers in the IT sector!
Key Responsibilities
This role provides an exceptional pathway for professional growth within the IT industry. You will have access to comprehensive training programs and a robust support network that nurtures career advancement.
Company Culture and Values
We pride ourselves on creating a collaborative and engaging work environment. Our commitment to inclusivity and team support is reflected in our workplace culture, which encourages innovation and teamwork.
Networking and Professional Opportunities
As part of our organization, you will have opportunities to connect with industry professionals, enhancing your network and collaborative skills.
Why This Role Is Important
Your expertise will be crucial in ensuring that both remote and on-site team members are equipped with the necessary resources to perform their roles effectively. With increasing workloads and ticket volumes, your technical skills will be essential for maintaining an efficient and productive work atmosphere.
Interview Process
Step 1: Initial interview with the manager and a team member (via video call)
Step 2: Follow-up interview with the manager, director, and helpdesk manager (via video call)
This is an exciting opportunity to become part of a growing team and make significant contributions to our organization while furthering your professional journey. We encourage you to apply today!
Employment Type: Full-Time
We are excited to announce an outstanding opportunity for a dedicated Client Service Technician to join our team remotely. This position offers a chance to play a pivotal role in a fast-paced and dynamic work environment, where your contributions will be valued and recognized. You will be surrounded by a team that fosters inclusivity, growth, and continuous professional development. Ideal for individuals eager to advance their careers in the IT sector!
Key Responsibilities
- Deliver Level 3 Desktop Support for a range of hardware and software issues.
- Support enterprise-level systems within a large corporate framework to ensure operational efficiency for employees.
- Manage Windows 10 and SCCM-related tasks effectively.
- Facilitate software and hardware migration and installation for users.
- Utilize Active Directory for effective user management and problem-solving.
- Provide outstanding customer service to ensure employees are equipped with necessary tools for productivity.
- Address IT issues through the ServiceNow ticketing system, focusing on troubleshooting and resolution.
- Substantial experience in Desktop Support (Level 2⁄3).
- Proficient in Windows 10 and SCCM.
- Strong knowledge of Active Directory.
- Experience within an enterprise-level organization.
- Excellent customer service capabilities, particularly in corporate settings.
- Hands-on troubleshooting experience with hardware and software.
- Familiarity with ServiceNow and managing service tickets.
- Strong communication skills and a collaborative approach to teamwork.
- Proven experience in a desktop support role, ideally in a corporate context.
- Relevant certifications in IT support (e.g., CompTIA A , Microsoft Certified) are advantageous.
- A Bachelor's degree in Information Technology or a related field is preferred.
This role provides an exceptional pathway for professional growth within the IT industry. You will have access to comprehensive training programs and a robust support network that nurtures career advancement.
Company Culture and Values
We pride ourselves on creating a collaborative and engaging work environment. Our commitment to inclusivity and team support is reflected in our workplace culture, which encourages innovation and teamwork.
Networking and Professional Opportunities
As part of our organization, you will have opportunities to connect with industry professionals, enhancing your network and collaborative skills.
Why This Role Is Important
Your expertise will be crucial in ensuring that both remote and on-site team members are equipped with the necessary resources to perform their roles effectively. With increasing workloads and ticket volumes, your technical skills will be essential for maintaining an efficient and productive work atmosphere.
Interview Process
Step 1: Initial interview with the manager and a team member (via video call)
Step 2: Follow-up interview with the manager, director, and helpdesk manager (via video call)
This is an exciting opportunity to become part of a growing team and make significant contributions to our organization while furthering your professional journey. We encourage you to apply today!
Employment Type: Full-Time
