What are the responsibilities and job description for the Remote Technician - Client Service position at Get It - Executive?
Job Overview
Join our dynamic and inclusive organization as a Client Service Technician, where you will play a pivotal role in supporting our IT infrastructure across two sites in Auburn Hills: the corporate office and a research and development facility. This hybrid position requires your expertise both remotely and in-person (2-3 days per week) to ensure seamless operations and exceptional support for our end-users.
Key Responsibilities
This position offers the chance to enhance your IT career through robust training programs and professional development initiatives, empowering you to build a successful future within our organization.
Company Culture And Values
Our organization is committed to fostering an inclusive workplace that values diversity and collaboration. We emphasize teamwork in tackling technical challenges while cultivating a culture that promotes career advancement and personal growth.
Networking And Professional Opportunities
This role provides abundant opportunities for networking and professional collaboration within a fast-expanding organization, facilitating connections that can enhance your career trajectory.
Employment Type: Full-Time
Join our dynamic and inclusive organization as a Client Service Technician, where you will play a pivotal role in supporting our IT infrastructure across two sites in Auburn Hills: the corporate office and a research and development facility. This hybrid position requires your expertise both remotely and in-person (2-3 days per week) to ensure seamless operations and exceptional support for our end-users.
Key Responsibilities
- Deliver Level 3 Desktop Support for complex hardware and software issues.
- Execute system migrations, installations, and troubleshooting for Windows 10⁄7 environments.
- Efficiently manage and resolve support requests utilizing ServiceNow and other technical tools.
- Maintain and support Active Directory, ensuring secure user access.
- Collaborate with staff to provide the necessary tools and resources for optimal task performance.
- Exhibit excellent customer service in a corporate setting while addressing intricate technical challenges.
- Bachelor's degree or equivalent practical experience.
- Proven proficiency in Desktop Support and IT troubleshooting.
- Comprehensive understanding of Windows 10⁄7, SCCM, and ServiceNow.
- Experience in enterprise-level environments managing diverse user needs.
- Exceptional customer service skills with a focus on problem-solving.
- Strong expertise in Active Directory and hardware troubleshooting.
- Familiarity with Executive Support is advantageous.
- Demonstrated ability to work effectively in both corporate and research/development settings.
- Capability to work autonomously and manage your time efficiently.
This position offers the chance to enhance your IT career through robust training programs and professional development initiatives, empowering you to build a successful future within our organization.
Company Culture And Values
Our organization is committed to fostering an inclusive workplace that values diversity and collaboration. We emphasize teamwork in tackling technical challenges while cultivating a culture that promotes career advancement and personal growth.
Networking And Professional Opportunities
This role provides abundant opportunities for networking and professional collaboration within a fast-expanding organization, facilitating connections that can enhance your career trajectory.
Employment Type: Full-Time
