Remote Client Success Specialist (Bilingual Preferred) | WFH

Job Overview

Are you motivated by the opportunity to make a meaningful difference in early childhood education? We invite you to join our esteemed organization as a Client Success Specialist. In this pivotal remote role, you will engage with early childhood programs, their directors, staff, and a variety of stakeholders, delivering exceptional service and ensuring seamless access to essential products and services. Your expertise will be vital in training childcare programs on innovative web-based software systems, online resource platforms, and third-party financial services.

Key Responsibilities

• Deliver outstanding service to early childhood care programs through both remote and in-person interactions by addressing inquiries and resolving issues.
• Conduct training sessions for childcare program directors and staff using various formats, including live and webinar-based training.
• Contribute to the development and continuous improvement of training materials for both in-person and online sessions.
• Support client retention strategies and facilitate onboarding and implementation processes for new clients.
• Maintain accurate records in reporting databases and generate regular reports on products and services.
• Cultivate and sustain effective relationships with internal and external stakeholders, offering constructive feedback and encouragement.
• Adhere to project goals, policies, and performance standards to ensure objectives are met.
• Ensure thorough follow-up with clients, colleagues, and the team to enhance service delivery.
• Assist with product updates and quality assurance tasks as needed.
• Collaborate with various cross-functional teams when necessary.
• Perform additional duties as assigned, including occasional translation tasks and utilize CRM tools to track client interactions and follow-ups.
  
  

Required Skills

• Bilingual proficiency in English and Spanish, with robust verbal and written communication capabilities in both languages.
• Detail-oriented with a strong focus on achieving results.
• Ability to quickly learn new software systems and technologies.
• Excellent time management skills, with the ability to prioritize effectively.
• Proven experience in project and product management, with a track record of meeting deadlines.
• Self-motivated and independent thinker with exceptional problem-solving skills.
• Resourceful and committed to seeing tasks through to completion.
• Strong analytical and logical reasoning skills, capable of making informed decisions.
• Flexible and adaptable, willing to embrace and lead change in a dynamic environment.
• Proficient in cross-functional communication and influence skills.
  
  

Qualifications

• A minimum of 1-3 years of experience in customer service, data entry, or product training.
• Proficiency in Microsoft Office and familiarity with cloud-based applications.
• Comfortable using CRM tools and navigating multiple operating systems.
• Efficiently able to manage various browsers, tabs, and windows in a remote work setting.
  
  

Career Growth Opportunities

Joining our organization opens avenues for professional development and networking with industry experts, enhancing your career trajectory within the early childhood education sector.

Company Culture and Values

We are dedicated to fostering a collaborative and inclusive work environment that values diversity and promotes the growth of our team members. Our mission is to empower childcare providers and make a significant impact in the realm of early childhood education.

Compensation And Benefits

We offer a comprehensive benefits package that includes medical, dental, and vision coverage, along with company-paid life insurance, a 401(k) plan with company matching contributions, employee assistance programs, and generous paid vacation, personal days, and holidays. Enjoy the flexibility of remote work options, allowing for a balanced professional and personal life.

Employment Type: Full-Time