Remote Customer Success Manager in Healthcare

Job Title: Customer Success Manager - Remote

Job Overview

As a vital contributor to our expanding suite of AI-driven healthcare solutions, you will facilitate the adoption and efficacy of groundbreaking products, including our Virtual Care Assistant (VCA) and the AI Ambient Scribe (Aura). Your role is instrumental in guiding healthcare organizations in their transformation journey through AI, ensuring that our innovative solutions yield significant enhancements in clinical efficiency and patient care. You will collaborate extensively with sales, product, and clinical teams to design a seamless customer experience that maximizes the benefits of our advanced technologies.

Key Responsibilities

• Formulate and execute strategies that promote the adoption of our AI products, ensuring a smooth transition to AI-integrated workflows while minimizing challenges and maximizing return on investment (ROI).
• Develop scalable onboarding processes, training modules, and ongoing success management frameworks, aligning them with healthcare workflows and compliance standards.
• Establish and monitor key success metrics focused on clinical efficiency, patient satisfaction, and practice ROI, presenting clear dashboards that illustrate the real-world benefits of our AI solutions.
• Partner with our medical team, including co-Chief Medical Officers, to align success strategies with clinical best practices and healthcare delivery objectives.
• Enhance the customer journey by mapping the transition from traditional models to AI-enabled care delivery, identifying opportunities to streamline adoption and optimize value.
• Create and oversee a feedback program to gather insights from clinicians and staff, utilizing this information to inform product development and service enhancement.
• Collaborate with the customer success team to establish a foundation for organizational growth by developing healthcare-specific playbooks and best practices.
  
  

Required Skills

• Minimum of 5 years of experience in customer success roles, with at least 2 years managing strategic accounts or leading success teams.
• Proven strategic thinking capabilities and a history of developing and executing success strategies that lead to measurable business results.
• Demonstrated expertise in optimizing and scaling customer success processes and methodologies.
• Strong data analysis skills to effectively illustrate customer value and ROI.
• Ability to guide cross-functional initiatives and influence stakeholders across various levels.
• Experience in managing organizational change and guiding transitions through technological advancements.
• Technical aptitude to articulate the benefits of AI technologies within healthcare contexts.
• Exceptional communication skills, adept at engaging both technical and clinical stakeholders.
  
  

Qualifications

• Experience in healthcare technology or AI solutions is preferred.
• Familiarity with AI/ML platforms and their integration into enterprise settings is advantageous.
• Understanding of clinical workflows and healthcare operations.
  
  

Career Growth Opportunities

This position provides a unique opportunity for professional development within the healthcare AI sector. You will work alongside esteemed physicians and technology innovators, allowing you to deepen your expertise in a rapidly evolving field.

Company Culture And Values

We are dedicated to fostering a diverse and inclusive workplace where every team member is valued and empowered. Our goal is to cultivate an environment that promotes ownership, belonging, and opportunities for all employees to flourish.

Compensation And Benefits

• Competitive base salary with a performance-based bonus structure.
• Equity opportunities aligned with the company's growth.
• Comprehensive health benefits and a 401(k) plan.
• Flexible remote-first work environment.
• Collaboration with leading physicians and technology innovators.
• Engagement with experienced co-CMOs from esteemed medical backgrounds.
  
  

Employment Type: Full-Time